Florence Nneoma Godwin

FLORENCE NNEOMA GODWIN Lagos, Nigeria | --| LinkedIn PROFESSIONAL SUMMARY Experienced Administrative, Accounting and Virtual Assistant with over 3 years of exceptional administrative, accounting and customer support expertise. Skilled in managing schedules, handling correspondence, and maintaining accurate records. Proficient in CRM tools, email management, and conflict resolution, with a proven track record of exceeding customer satisfaction targets, fostering client relationships, and driving organizational efficiency to support business goals. CORE SKILLS Virtual Assistance Administration Calendar Management & Email Correspondence Document Preparation & Data Organization CRM Tools (Zendesk, Hubspot, intercom) Customer Support & Conflict Resolution Appointment setting & Scheduling Sales Strategy & Lead Generation Workflow Optimization & Team Collaboration Microsoft Office Suite, Google Workspace Experience in Zoho Books and Sage50 Excellent communication and interpersonal skills Adaptable team player with proactive approach to problem-solving Ownership approach to work PROFESSIONAL EXPERIENCE Account Officer Zoeliving Products Limited | Jan. 2022 – March. 2025 Enhanced customer satisfaction by ensuring accurate invoicing and resolving discrepancies, leading to a 0% rate of duplicate payments. Provided timely financial reports and recommendations to management, facilitating informed decision-making. Utilized multiple accounting systems to balance and reconcile outstanding invoices. Account |Admin Officer Xoxolife Global| Mar. 2020 – Apr. 2021 Developed and maintained comprehensive financial reports improving transparency for the Board of Directors. Strengthened client relationships, contributing to timely debt recovery and increased cash flow. Provided comprehensive administrative support, including managing schedules, maintaining records and coordinating members enrollment processes.contributing significantly to organizational profitability. Handled inquiries and resolved issues with professionalism, enhancing stakeholders satisfaction. Streamlined administrative workflow, ensuring efficiency in daily operations. Customer Service Representative Jamalife Helpers Global| 2019– Sep. 2020 Prioritized customers satisfaction by effectively managing inquiries and solving issues on the first contact Educated partners on safety measures for their E-wallets, resulting in a measurable reduction of complaints regarding fund thefts. Took ownership of customers issues, answered and managed incoming calls professionally. Front Office Executive. Dioscon Hotels Limited |2010 – 2012 Ensured a positive guest experience through friendly and professional service, managing check-ins and reservations with efficiency. Supported administrative tasks, maintaining workflow in a busy hospitality setting. EDUCATION Bachelor of Science in Hospitality and Tourism Management Imo State University , Owerri | 2017 TRAINING / CERTIFICATIONS IT Support Skills – Digital Witch Community | 2025 Customer Service: Problem-Solving and Troubleshooting – LinkedIn | 2025 Customer Service: Serving Customers Through Chat and Text – LinkedIn | 2025 REFERENCES Available on request.