Florence Juma

FLORENCE ADHIAMBO JUMA MOBILE: -​ ​ ​ ​ ​ ​ EMAIL:- Professional Summary Dedicated and detail-oriented Office Administrator with over five (5) years of experience in managing administrative operations, vendor invoice reconciliation, and payment processing. Adept at streamlining office workflows, ensuring financial accuracy, and maintaining excellent organizational efficiency. Proven ability to handle high-volume tasks while meeting deadlines with precision. Skills​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ●​ Office administration and coordination ●​ Procurement Processes ●​ Supplier Relationship Management ●​ Financial reconciliation and vendor management ●​ Payment processing ●​ Proficiency in MS Office Suite (Excel, Word, powerpoint, Outlook) and Google Workspace tools (Docs, Sheets, Slides, Forms). ●​ Document management and record-keeping ●​ Time management and multitasking ●​ Strong interpersonal and communication skills ●​ Travel Logistics (Local & International) ●​ Interpersonal Communication ●​ Collaboration tools: Slack, Asana, Microsoft Teams ●​ Task and project management using Asana Professional Experience​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Administrative Assistant & Receptionist​ Inkomoko Limited, Nairobi, Kenya​ October, 2022 – February, 2025 Office Administrator & Finance Support ●​ Managed day-to-day office administration, including scheduling, correspondence, and resource allocation. ●​ Oversaw the reconciliation of vendor invoices, ensuring accurate billing and timely resolution of discrepancies. ●​ Handled payment processing for a portfolio of more than fifty (50) vendors, ensuring adherence to company policies and deadlines. ●​ Developed and maintained comprehensive filing systems for financial and administrative records. ●​ Supported the finance team in monthly account reconciliation and reporting. ●​ Coordinated with vendors and internal departments to streamline payment workflows. ●​ Ensured that all financial transactions are recorded based on real data, complete with all supporting data. ●​ Used Asana to manage administrative tasks and track project deadlines, ensuring smooth workflow coordination across teams. ●​ Communicated effectively with team members using Slack, facilitating real-time updates and efficient collaboration. ●​ Responsible for the completeness and storage of documents. Administrative Assistant ●​ Provided administrative support to senior management, handling correspondence, travel arrangements(Local and International), and calendar management. ●​ Conducted thorough reviews of vendor invoices for accuracy before submission for payment processing. ●​ Assisted in the preparation of financial documents, including expense reports and reconciliation of invoices. ●​ Acted as the primary point of contact for clients/ vendor inquiries, ensuring timely communication and issue resolution. ●​ Managed multi-line telephone systems and client relations by phone, email and in person. ●​ Implemented process improvements that reduced invoice processing times by 99%. Procurement & Partners Management ●​ Provided guidance on the department’s procurement process in compliance with the organization's operations manual. ●​ Drafted and managed supplier contracts, maintained relationships with suppliers, negotiated and reviewed services for quality, and verified vendor invoices and deliveries. ●​ Ensured the office was equipped with basic supplies/stationeries (Water, IT equipment, kitchen supplies, etc.). ●​ Sourced for suppliers. ●​ General office management. Office Receptionist Mitoko and Company - Nairobi, Kenya August, 2017 – September, 2022 Administrative & Operations Support; ●​ ●​ ●​ ●​ ●​ ●​ ●​ Managed multi-line telephone systems and client relations by phone, email, and in person. Utilized Microsoft Office (Word, Excel, Outlook, PowerPoint) for various administrative tasks. Demonstrated strong interpersonal skills, including active listening, problem-solving and teamwork. Maintained impeccable time management to ensure timely services to guests and staff. Effectively showcased multitasking abilities and organizational skills. Executed a record-filing system to improve document organization and management. Administered office operations, ensuring smooth functionality and efficiency. Finance Support; ●​ ●​ ●​ ●​ ●​ ●​ Ensured all invoices for the client are recorded. Ensured that financial reports to management are on time. Ensured that all financial transactions are recorded based on real data, complete with all supporting data. Responsible for the completeness and storage of documents. Accustomed to managing debts and receivables in the company. Budget monitoring and forecasting. Education ​ Virtual Assistant Program​ ​ 2021 – 2022 ​ ​ Diploma in Office Administration ​ ​ 2012 – 2015 ​ ​ ​ K.C.S.E.​ ​ ​ ​ St. Mathews High School 2003 – 2011​ ​ ​ K.C.P.E.​ ​ ​ ​ Kibera Primary School 2025​ ​ ​ ALX Alison Online Courses Professional Development ●​ Advanced MS Excel, Google Docs, and administrative tools, developed through hands-on work experience in dynamic office settings rather than formal certifications. ●​ Practical expertise in financial reconciliation and office workflows, gained through daily professional responsibilities. ●​ Strong organizational and communication skills, honed through years of experience interacting with teams, clients and vendors. Tools and Technology​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ●​ MS Office Suite (Word, Excel, PowerPoint) ●​ Google Workspace (Docs, Sheets, Slides, Forms) ●​ Collaboration tools: Asana ●​ Communication tools: Slack, Zoom, Microsoft Teams ●​ Enterprise resource planning (ERP) - Odoo Referees​​ ​ ​ Available Upon Request. ​ ​ ​