- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 31 years old
- Location:
- Makati, NCR, Philippines
- Experience:
- 2 years
OCON, FLORENCE JOHN RAINER
U1232 Phase II Guadalupe Bliss Brgy. Cembo
J.P. Rizal Extension, Makati City-
Summary:
● Help our customer in installing Point-of-Sale software and hardware to their computers.
● We troubleshoot the software and the hardware of a Point-of-Sale system.
● Activation of cable and internet service.
● Troubleshoot cable boxes and internet modems.
● Interview professional candidate for the client.
Education:
Polytechnic University of the Philippines
Sta. Mesa, Manila
Bachelor of Business in Teacher Education (BBTE)
Technological Institute of the Philippines
Quiapo, Manila
Bachelor of Science in Electronics & Communication Engineering (BSECE)
AMA Online University
Bachelor of Science in Computer Engineering
Professional Experience:
HCL Technologies, Taguig City
Sr. Technical Support Officer/System Administrator
● Provide Technical support for the customers CRM
● Provide automation for their CRM Software
● Liaison if the customer needs advance technical support
Collabera, Makati City
US Technical Recruiter
● Source, screen, interview, and evaluate candidates
● Foster long-term relationships with candidates
● Review and understand technical job requirement requirements
● Review applicants to verify if position requirements are met
● Format resumes meeting client expectations
● Research new technologies
● Create detailed job descriptions
● Follow up with candidates
2010
2010 - 2013
June 2017 – Oct 2017
May 2016 - July 2016
Feb 2016 - Apr 2016
Convergys, Mandaluyong City
Sep 2015 - Feb 2016
Technical Support Representative
● Support customers in installing the Point-of-Sale software and hardware.
● Troubleshoot Point-of-Sale software and hardware.
● Remote accessing the customers’ computer for advance troubleshooting.
● Financial Exchange between two financial software (QuickBooks and POS).
● Checking of network system between computers.
● Helping customers in setting up Multi-Store function of the software from the headquarter down to the branch of their
business.
West Contacts Services Inc., Makati City
Technical Support Representative
● Support customers in activating their cable and internet service.
● Troubleshoot cable boxes and internet modems.
● Up-selling from current package to higher package.
● Explaining the bills to customers.
● Accepting payments from the customers.
Mar 2014 - Aug2015
