Florence John Rainer Ocon
Sr. Technical Support Officer/System Administrator
1232 Phase II Guadalupe Bliss Brgy. Cembo J.P. Rizal Extension, Makati City | - |-
Work experience
Skills
Technical Support
Sr. Technical Support Officer/system Administrator
May 2016 - July 2016
HCL Technologies, Taguig City
● Provide Technical support for the customers CRM
● Provide automation for their CRM Software
● Liaison if the customer needs advance technical support
Exceptionally capable Cable & Internet Customer
Support Specialist with 1 year and 5 month
practice troubleshooting complex end-user
issues.
Phone Support
US Technical Recruiter
Feb 2016 - Apr 2016
Collabera, Makati City US
● Source, screen, interview, and evaluate candidates
● Foster long-term relationships with candidates
Exceptionally capable Cable & Internet Customer
Support Specialist via phone with 1 year and 5
month practice troubleshooting complex enduser issues.
Technical Recruiting
● Review and understand technical job requirements
● Review applicants to verify if position requirements are met
● Format resumes meeting client expectations
Source, screen, interview, and evaluate
candidates
● Research new technologies
Format resumes meeting client expectations
● Create detailed job descriptions
Follow up with candidates
● Follow up with candidates
Technical Support Representative
Sep 2015 - Feb 2016
Convergys, Mandaluyong City
● Support customers in installing the Point-of-Sale software and hardware.
● Troubleshoot Point-of-Sale software and hardware.
● Remote accessing the customers' computer for advance troubleshooting.
● Financial Exchange between two financial software(QuickBooks and POS).
● Checking of network system between computers.
● Helping customers in setting up Multi-Store function of the software from the headquarter down to the
branch of their business.
Technical Support Representative
Mar 2014 - Aug 2015
West Contacts Services
● Support customers in activating their cable and internet service.
● Troubleshoot cable boxes and internet modem.
Education
Bachelor of Science in Electronics & Communication Engineering
Oct 2010 - Mar 2013
Technological Institute of the Philippines
Bachelor of Business in Teacher Education
Jun 2010 - Oct 2010
Polytechnic University of the Philippines
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Florence John Rainer Ocon
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Version before formatting
The Market Stall Holder's Guide to Drawing Customers In
Not making as much profit as you predicted? How well you sell at market events depends on a
number of factors. Fantastic packaging is just one. How your stall is presented is another. And of
course, there is the matter of sales talk. The list goes on and on... In this guide, we will go
through the basics (and often-overlooked factors) of attracting customers to your stall. Read on
and learn a thing or two (but really, there's more).
Pack 'em nicely
Let's start with how well your goods are wrapped up. Cute, amazing, fabulous (insert any
adjective you want here) packaging is one surefire way to catch your potential customers' eyes.
Don't settle for brown paper bags and white plastic bags - it turns your extraordinary product
ordinary. On the flip side, excellent packaging will make the most common of items seem
special.
Here are a few ideas you could play around with: reusable carton boxes, small jars, graffiti/comic
book-inspired wrappers. One of the best examples we can give you is what the Kreuther
Handcrafted Chocolate does with their Chef Selection. It's the same company that sells
beautifully wrapped Chocolate Stacks.
Create an attractive table
Half of this battle has to be won through appearances. So it is important that you turn your stall
into an eye-candy. In creating an attractive stall, you should remember to do the following:
create a sense of abundance, keep it interesting, make sure it is well-lit, get rid of eyesores. To
learn more about the suggestion given above, we recommend that you read the entire article
about the best market stall presentation ideas. Part of making your stall presentable is the gazebo
that you use. You don't want anything that looks shabby or about to falls apart. For years, many
market stall holders have chosen to use OZtrail Deluxe Gazebo because it is perfectly-sized and
is very reliable. If you feel that this is not the best fit for you, you can check out the other
suggested gazebos on our Buying Guide.
Formatting applied
The Market Stall Holder's Guide to Drawing
Customers In
Not making as much profit as you predicted? How well you sell at market events
depends on a number of factors. Fantastic packaging is just one. How your stall is
presented is another. And of course, there is the matter of sales talk. The list goes on and on...
In this guide, we will go through the basics (and often-overlooked factors) of attracting
customers to your stall. Read on and learn a thing or two (but really, there's more).
Assorted Assortment Booth Boxes by Clem Onojeghuo is licensed under CC0
Pack 'em nicely
Let's start with how well your goods are wrapped up. Cute, amazing, fabulous (insert
any adjective you want here) packaging is one surefire way to catch your potential customers'
eyes.
Don't settle for brown paper bags and white plastic bags - it turns your extraordinary
product ordinary. On the flip side, excellent packaging will make the most common of items
seem special.
Here are a few ideas you could play around with:
● reusable carton boxes
● small jars
● graffiti/comic book-inspired wrappers
One of the best examples we can give you is what the Kreuther Handcrafted Chocolate
does with their Chef Selection. It's the same company that sells beautifully wrapped Chocolate
Stacks.
Create an attractive table
Half of this battle has to be won through appearances. So it is important that you turn
your stall into an eye-candy.
In creating an attractive stall, you should remember to do the following:
● create a sense of abundance
● keep it interesting
● make sure it is well-lit
● get rid of eyesores
To learn more about the suggestion given above, we recommend that you read the
entire article about the best market stall presentation ideas. Part of making your stall
presentable is the gazebo that you use. You don't want anything that looks shabby or about to
falls apart.
For years, many market stall holders have chosen to use OZtrail Deluxe Gazebo
because it is perfectly-sized and is very reliable. If you feel that this is not the best fit for you,
you can check out the other suggested gazebos on our Buying Guide.