Florence Dei

Florence Dei East Legon Hills, Accra Ghana EDUCATION University of Professional Studies Accra Bachelor of Science in Accounting and Finance Accra, Ghana Graduation Date: 2025 WORK EXPERIENCE Upwork, Fiverr Remote Jan 2023 - Present Freelance Executive Virtual Assistant Provide administrative support to business owners and executives, managing calendars, email correspondence, meeting coordination, and task tracking. Assist in setting up and managing online stores (Amazon KDP, Shopify). Conduct internet research, prepare reports, and maintain organized client databases. Support content creation for blogs, social media, newsletters, and business websites. Manage client projects from initiation to completion, ensuring deadlines are met and deliverables are of high quality. Preply Remote Jan 2023 - Present Online Mathematics Tutor Provide personalized mathematics tutoring to students from Grade 1 to high school level. Plan and deliver engaging lessons, adapting to each student's learning pace. Manage scheduling, lesson planning, and student progress tracking independently. Freelancer.com Data Entry Specialist (freelance) Remote Jun 2023 - Nov 2023 Completed data entry projects with a high degree of accuracy and efficiency for multiple clients. Researched and generated targeted leads across various industries. Conducted cold emailing campaigns to potential clients to support sales and marketing efforts. Maintained client databases and prepared outreach reports for feedback and improvements. PROJECT EXPERIENCE Level Up Fashion Technology Ltd Business Support Consultant Accra, Remote Feb 2025 - Mar 2025 Developed a complete digital marketing strategy for a startup combining African fashion and tech. Created a structured 3-month social media content calendar to improve online engagement. Supported operational planning for the company’s online platform. uTest Ambassador Community Management Project Remote Sep 2024 - Dec 2024 Formed, led, and managed an online community of testers for a large website testing project. Coordinated communication and task assignments using Microsoft Teams and WhatsApp. Motivated community members, tracked participation, and provided support throughout the testing process. Ensured efficient feedback loops between testers and project managers. Excelerate Data Analyst Intern Remote Jun 2024 - Sep 2024 Co-led a data analysis project for a marketing company, focusing on improving client acquisition strategies. Scheduled and hosted team meetings using Zoom to coordinate project activities and milestones. Collaborated with a remote team to clean, organize, and analyze marketing campaign data. Used Power BI to visualize trends, audience behavior, and campaign performance. Prepared a professional PDF presentation report, summarizing key findings and actionable recommendations. Presented the final analysis to stakeholders, helping guide future marketing strategy improvements. Customer Support Representative – Shopify Jun 2024 - Nov 2024 Provided timely and professional support to customers via chat and email on Shopify-related issues Assisted with order tracking, refunds, store setup, and app integrations. Maintained high customer satisfaction by resolving issues efficiently and empathetically. Documented customer interactions and flagged recurring issues to improve support processes. LEADERSHIP EXPERIENCE Freelance Clients Team Lead — Virtual Project Coordination Led remote project teams to complete marketing, content, and administrative tasks. Acted as the main liaison between executives, designers, and writers to ensure project success. Provided strategic support to streamline workflow and improve team communication. SKILLS Skills: Microsoft Office (Excel, Word, PowerPoint) E-commerce Support (Amazon KDP, Shopify,Esty) Data Analysis (Excel, Data Cleaning, Reporting) CRM Systems (HubSpot, Zoho CRM) Google Workspace Canva Microsoft Teams, Zoom, Slack Notion, Asana Remote Jan 2020 - Present