FLORENCE CHIKA OGBUSUOGU
Ikota villa estate, Lekki Lagos State, Nigeria.-www.linkedin.com/in/florence-ogbusuogu429ba8178 -
PROFESSIONAL SUMMARY
A highly talented, detail-oriented Virtual Assistant and Customer service advocate with experience
providing exceptional support and ensuring projects are completed on time and with extreme
confidentiality, strive in fast-paced, virtual environments following established procedures and practices to
exceed all customer expectations, with academic abilities, assistance, and management track record,
Certificate Training in customer support + 4years of expertise in unique skills set offering exceptional
organizational/administrative skills combined with ensuring total customer satisfaction; Seeking to
leverage my professional expertise to grow in a role deemed fit in your organization.
CORE PROFICIENCIES
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Customer service
Multiple Project Management
Call center
Office management
Business Development
Relationship Building
Community Relations
Customer Loyalty
Document Preparation
Effective Communication and teamwork
PROFESSIONAL EXPERIENCE
Virtual Assistant
2020 - till date
Unity Computers, 13, Mobil Roundabout, Minna
Responsibilities:
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Delivered high-quality customer service via email support platform ensuring top-level services to
continue corporate growth.
Updated company’s database with new customer information and manage data retrieval of
current customers, accurately and in a timely fashion.
Utilized problem-solving skills to resolve customer issues and enhance service levels.
Expressed compassion and empathy while developing strategic solutions and solving problems
and addressing unsatisfactory customer experiences.
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Developed procedures to increase the efficiency of numerous areas including filing and
organizing records to increase our ability to efficiently retain/recover documents, reports, and
records.
Maintained a detailed delivery calendar to coordinate schedules and appointments.
Consistently praised for the quality and timeliness of reports, attention to detail, exemplary
customer service delivery, and team-player attitude.
Customer Service Representative.
2018 - 2019
Access Bank, Okpebi Road, Ikeja
Responsibilities
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Updated company’s database with new customer information and manage data retrieval of
current customers, accurately and in a timely fashion.
Ran credit checks, disclosed credit results, and obtained credit card/checking account information
which increased the efficiency of data retrieval times.
Successfully established orders and scheduling for new prospects, with increased efficiency in a
busy fast-paced environment.
Listened to the customer and analyzed the problem to offer a prompt resolution to ensure loyalty
and business.
Solved a range of customer queries by providing timely and effective outcomes, resulting in first
call resolution of issues.
EDUCATION
Abia state polytechnic, Aba, Abia State, Nigeria
Higher National Diploma in Biology/Microbiology
Certifications
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Building Rapport with Customers - LinkedIn
Creating Positive Conversations with Challenging Customers - LinkedIn
Customer Service Foundations - LinkedIn
Customer Service at Your First Retail Job - LinkedIn
Customer Service: Handling Abusive Customers - LinkedIn
Customer Service: Problems Solving and Troubleshooting - LinkedIn
De-Escalating Conversations for Customer Service - LinkedIn
Serving Customers Using Social Media - LinkedIn
Google Ads Search Certification
Google Display Certification
Google Ads - Measurement Certification
Google Shopping Ads Certification
2013 to 2018
(3.56)
ADDITIONAL PROFICIENCIES
Technical Skills
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Microsoft Office(Word, Excel, PowerPoint, Outlook, Access, Publisher)
Microsoft SharePoint
Google workspace(Google Docs, Google Sheets, Google Drive, Google Calendar, Google Plus)
QuickBooks
Dropbox
Salesforce.
REFERENCE
Available on Request
