FLORENCE CONVOCAR GONZALES- /-City of San Jose del monte, BULACAN
Former overseas Filipino worker who is in search of responsible position in a customer service
oriented environment, where my broad experience and skills will be beneficial.
JOB EXPERIENCE
Position: FOOD SERVICE SUPERVISOR
Company: Sips Restaurant Ltd. o/a Tim Hortons
Address: Grande Prairie, AB Canada
Date: June 19, 2013- Sept. 29, 2015
Reason for leaving: End of contract
Leads by example and demonstrates the importance of treating every team member and guest
with respect.
Encourages an exciting and fun work environment while motivating team members to meet goals.
Works various positions during busy period to maintain optimal service levels through
demonstrated floor leadership.
Responds to guest service complains in a timely manner, resolving problems and turning potentially
negative situations into positive
Position: FOOD COUNTER ATTENDANT
Company: Sips Restaurant Ltd. o/a Tim Hortons
Address: Grande Prairie, AB Canada
Date: April 2012 – June 2013
Reason for leaving: Promoted to food service supervisor (same employer)
Position: SHIFT SUPERVISOR
Company: Starbucks Coffee Philippines- Rustan Coffee Corporation
Address: Gil Puyat, Makati Philippines
Date: August 2009- July 2011
Reason for leaving: Resigned to work abroad
Position: BARISTA
Company: Starbucks Coffee Philippines- Rustan Coffee Corporation
Address: Gil Puyat, Makati Philippines
Date: September 2007- August 2009
Reason for leaving: Promoted to shift supervisor (same employer)
EDUCATION
BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT – Lyceum of the Philippines
– Manila, Philippines-
SKILLS
Able to demonstrate outstanding communication and interpersonal skills and able to work well in a team
environment.
Highly goal-oriented, self-driven, flexible, can work with minimal supervision and has the ability to remain
calm under pressure.
Average knowledge in computer (word, power point, excel and internet) and office equipment (scanner,
printer, fax machine, shredder and photocopy machine).
Can drive standard or automatic two axle vehicles with non-professional driver’s license.
PERSONAL INFORMATION
Birthdate: August 12, 1982
Height: 163 cm
Weight: 134 lbs
Civil Status: Married
CHARACTER REFERENCES WILL BE AVAILABLE UPON REQUEST.
