Florence Bolaji Adetoro

FLORENCE ADETORO B.Sc.sED, MSHE. ADMINISTRATION | CUSTOMER SERVICE | OPERATIONS CAREER SUMMARY Oyo State - - CORE COMPETENCIES • • • • • • • • • • • • • • • • • • • • Data Analysis Stakeholder Engagement Program Development Performance monitoring Compliance Auditing Customer Service Issue Resolution Database Management Records Management Administrative Management Procurement Health & Safety Appointment Scheduling Operations Management Budget Management Resource Allocation Event Planning Curriculum Development Relationship Building Strategic Planning EDUCATION Master’s in Safety, Health, & Environment University of Ibadan http://www.ui.edu.ng/ 2023. Bachelor of Science in Education Education & Biology Obafemi Awolowo University https://oauife.edu.ng/ 2017. ❖ Education and Administrative Professional with 5 years+ of experience & a strong background in education management, program development, commercial operations, & customer service. Skilled in stakeholder engagement, data analysis, & process optimization, with a proven track record of improving student performance, streamlining administrative workflows, and enhancing operational efficiency. Proficient at leveraging data-driven insights to drive informed decisionmaking, ensuring compliance, and fostering inclusive environments. A proactive problem-solver with excellent communication skills, committed to continuous improvement and delivering measurable impact in administrative and customerfacing settings. PROFESSIONAL EXPERIENCE Education Officer. Oyo State Government • • • • • • • Oct 2021 – Date. Used insights gathered from data to enhance student success rates by 11%. Collected and analyzed education data, improving decision-making processes. Promoted inclusive learning, leading to a 33% improvement in participation. Provided guidance and support, increasing student performance scores by 19%. Led students to Junior Achievement Nigeria, securing state recognition in 2022. Communicated with parents and teachers, improving student engagement by 26%. Tracked performance & implemented interventions, reducing failure rates by 18%. Commercial Officer. Detamainingu Nigeria Limited, Oyo State, Nigeria. • • • • • • • Jun 2020 – Oct 2021. Ensured prompt land allocation to customers, improving efficiency by 38%. Monitored file progress in the office, reducing land allocation delays by 32%. Resolved land-related inquiries, enhancing customer satisfaction scores by 64%. Documented land applicants, ensuring 100% accuracy in government land records. Tracked applicant files using an online platform, boosting retrieval speed by 43%. Conducted compliance checks, leading to 53% reduction in land application errors. Facilitated communication between departments, improving processing efficiency. Receptionist Jan 2019 – Nov 2019. Ondo State Oil Producing Area Development Commission. (NYSC) • • • • • • Directed guests professionally, improving visitor satisfaction scores by 28%. Documented daily attendance records, ensuring 100% accuracy in visitor logs. Ensured visitor forms were completed, improving security compliance by 40%. Managed front-desk operations, increasing efficiency and organization by 49%. Maintained accurate visitor records, enhancing administrative efficiency by 32%. Assisted in handling daily office correspondence, improving response time by 14%. TRAINING Capacity Building Programme for Education Officers Ministry of Education, Science and Technology. 2023.