Florelil Mangsat

403 Bldg. 5 MRB, C5 Taguig City Email:-Contact number:- WORK EXPERIENCE Ingram Micro Pre-Sales Engineer Technical Support Specialist I February 2013-present Telus International Philippines Inc. November 2009-January 2013 Telecom NZ May 2011-January 2013 Technical Support/Customer Service Telus-Harte Hanks Technical Support/Customer Service (Microsoft ANZ) October 2010-May 2011 Technical Support (Microsoft US) December 2009-October 2010 Pro-Logic Tutorial Center Part-time Tutor IBM Daksh Philippines Technical Support/Customer Service/Collections June 2010-May 2011 February 2007-November 2009 Propel Tutorial Center Part-time Tutor - TRAININGS  New Hire Foundation Training Ingram Micro, 2013  Segment Training (PSE) Ingram Micro, 2013  Mobile Resolve Technical Training Telus-TNZ, 2011 -Tier 1 mobile phones and wireless broadband connection troubleshooting  Communication and Culture Training (New Zealand account) Telus-TNZ, 2011 -Kiwi culture immersion  Product Training for Customer Service Telus-Harte Hanks,2011 -Sales, Billing and Retention training for gaming console accounts  Product Training for Technical Support Telus-Harte Hanks,2011 -Hardware troubleshooting and order fulfillment for gaming consoles  Culture Training for Australia/New Zealand Telus-Harte Hanks,2011 -Culture immersion for ANZ customers  Product Training for Technical Support Telus-Harte Hanks,2010 -Online accounts and connectivity troubleshooting for Microsoft online account  Collections Training (Telecommunications company) IBM Daksh,2008 -Finance and Collections training  Six Sigma (Yellow Belt) IBM Daksh,2008 -Basic root cause analysis and problem solving methods  Voice and Accent Training(Virtual America) IBM Daksh,2006 -Introduction to American culture and communication EDUCATIONAL BACKGROUND Tertiary: University of the Philippines Los Baños B.S. Mathematics Senior Secondary: University of the Philippines Integrated School Diliman, Quezon City April 2000 AFFILIATIONS  UPLB Department of Science and Technology Scholars’ Society Position: Membership and Discipline Committee Head S.Y- Member S.Y 2001-present  Society of Math Majors (UPLB) Position: Member REFERENCES Jennifer Garcia Business Process management Analyst, Ingram Micro- Dianne Jumaquio Administrator I, Ingram Micro- S.Y. 2001-present