Florea Ana Maria

 Address: Stefan cel mare,bl.14 sc.A , ap.1, Brasov, Romania Phone: - Email-Skype ID: floreanmr Name: Florea Ana-Maria OBJECTIVE To help people WORK EXPERIENCE Smi coder: -/03/2017 – project based assignment Company: SC GFK Romania- smi coder- Japanese/ English language. -I have to translate from Japanese/English language the information provided, to analyze and organize it according to the brand themes provided by the company. Customer support agent: 04/15/2016- 20/11/2016 - part time Company: SC CGS Romania -Resolve customer questions, complaints and requests via telephone. - Respond promptly to customer inquiries - Handle and resolve customer complaints Customer support agent:- Company: SC CGS Romania - Resolve customer questions, complaints and requests via telephone. - Respond promptly to customer inquiries - Handle and resolve customer complaints Au Pair: - Company: Au Pair placement using the website. Working city: London - Supervise the child - I helped him with his homework - I've had cleaning and housekeeping activities Au Pair: - - Company: Crown Au Pairs Ltd Working city: London Responsibilities: - Looking after the children - Helping them with their homework - I was also playing with them - I've had cleaning and housekeeping activities. Achievements: - I've succeed in building up a strong and friendly bound with them. Education Studies: - – BA Degree in History , Spiru Haret University Courses, certificates & awards: - 15 .03.2009 - I've participated to the Japanese speech contest organized by the Japanese embassy from Romania in association with the Japanese teachers organization from Romania. In speech I've talked about the indifference and the effects that it has upon us. - January 2011- I passed the Japanese exam Noryouku shiken N4 -October 2016 TEFL certificate Abilities: Foreign Languages (writing/speech/reading): - English : advanced - Japanese : intermediate