Flordeliza Sayo

Mobile No. - Email:-/ Skype ID: lizagsayo PROFESSIONAL EXPERIENCE **FULL TIME HOME BASED WORK from November 2010 to present (Virtual Assistant, Research Analyst, Transcriptionist, Customer Service) MAESTROCONFERENCE INC. – Oakland, California Independent Contractor (Executive Assistant/Customer Service Representative) May 2011 to March 2018 SELFSTORAGE INVESTING INC. - Fisher, Indiana - Online Job Independent Contractor (Executive Assistant/Customer Service Representative) January 2014 to September 2016 STARTEK PHILS. INC – G/F SM Cyberone Bldg., Sen. Gil Puyat Ave., Makati City Virtual Quality Assurance Specialist (AT & T)– June 1, 2009 to November 20, 2010 SUTHERLAND GLOBAL SERVICES – TCC Corporate Center, Taguig City Quality Assurance Specialist (AT & T) – September 16, 2008 to May 31, 2009 TELETECH CUSTOMER MGT. PARTNERS – SM Corporate Center, Pasay City Quality Assurance Specialist (AT & T)- August 01, 2006 September 30, 2008 Customer Service Representative (Level 2/SME) - December 2005 to July 31,2006 Customer Service Representative (Technical Account /AT & T l) - December 2004 to Dcember 2005 Customer Service Representative (Technical Account /AT & T) - May 2004 to Dec. 2004 INFONXX PHILIPPINES – RCBC Tower, Makati City Customer Service Representative (Directory Assistance) - August 2003 to January 2004 BURNSCODE INTERNATIONAL CORP.– Robinson’s Galleria, Quezon City Marketing and Events Manager - October 1999 to May 2003 Marketing Manager – January to November 1998 Executive Assistant to the President – June 1996 to December 1997  Developed marketing campaigns, defined target market and analyzed marketing demography  Handled negotiations with clients with regards to reservations and handles all aspects of corporate events  In charge of recruitment, supervision and motivation of the marketing and reception team of up to 15 employees. REYNALDO’S PLACE – Bar and Ballroom – Philippine Village Hotel, Pasay City Operations Manager - July to December 2000  Accountable for general accounting, cost control, payroll, staff training and overall operations of the bar  In charge of developing marketing campaigns and strategies to increase visibility of the bar  Created new business through negotiations with clients and handling account for customer satisfaction. ASIA PRO TENNIS - PHILS – Holiday Inn Hotel, UN Ave., Manila Executive Assistant to the Managing Director- July 1993 to August 1995  Provided executive level administrative support to the Managing director to ensure proper communications and reporting practices.  Organized details of special events, travel arrangements, corporate agendas and itineraries. FLORDELIZA G. SAYO Cell:- Email:-Page 2 -------------------------------------- TRAININGS ATTENDED STARTEK PHILS. INC – G/F SM Cyberone Bldg., Sen. Gil Puyat Ave., Makati City  Quality Fundamentals – July 2009 TELETECH CUSTOMER MGT. PARTNERS – SM Corporate Center, Pasay City      American Speaking - May 2004 Internet Connectivity Troubleshooting – May 2004 Home Networking Issues - December 2004 / December 2005 Quality Fundamentals – September 2006 Online Courses on Customer Service/Internet Connectivity/ Coaching/ Supervisor INFONXX PHILS. – RCBC Tower, Makati City   Accent Neutralization – August 2204 Directory Assistance Training – August 2004 BELKIN MANAGEMENT AND CONSULTANCY INC. –  Foreign Currency Trading and Investment Management – January 2001 DISTRIBUTED PROCESSING SYSTEMS INC. – Salcedo Village, Makati City  Basic Apple Macintosh Operations – July 1991 ALAS AND COMPANY CPA’S – Salcedo Village, Makati City  Accounting Practice and Basic Computer Operations – September 1988 RADIO MINDANAO NETWORK INC. – Legaspi Village, Makati City  Accounting Practice and Office Practiccum – July 1985 EDUCATION POLYTECHNIC UNIVERSITY OF THE PHILS Bachelor in Accountancy Sta. Mesa, Manila 1984 to 1988 *Reference: Available upon request