Flordeliza Khim Pacleb

FLORDELIZA KHIM PACLEB Profile Experienced Assistance with a demonstrated history of working in the telecommunications, travel and financial industry. Ability to identify and assess customers' needs to achieve satisfaction, manage large amounts of incoming calls, chats and emails and contribute to team effort by accomplishing related results as needed. Also had an experience being an appointment setter. Been able to follow up with customers to assist them with their vehicle interests. Work Experience --facebook.com/khimpaclebbarredo Auto Boutique (Twins CDJR) 2024 San Pedro, Laguna Appointment Setter / BDC Taking inbound phone calls to assist customer Do outbound phone calls for customers who inquired for a used/new vehicle Set appointment for customers to test drive Send emails and text messages as communication Education Bachelor of Science in Accountancy as well 2023 PROCESS ASSOCIATE Inbound Phone Calls San Pedro College of Business Administration Financial Account (Huntington) | International Account 2015 Skills 2022 TeleTech Sta. Rosa Customer Service Representative II Time Management Inbound/Outbound Calls & Chat/Email Support Active Listener Travel Account (booking.com) | International Account Clear Communications 2021 Persuasive Speaking Skills 2022 - Multi-Tasking Telus International Philippines OPERATIONS CSR II Inbound/Outbound Calls & Chat/Email Support Travel Account (Airbnb) | International Account References Language English Genpact LLC Inc. Kayla Datinguinoo Recruitment Resourcer Phone: - Marelyn Benial Virtual Assistant Phone: -