Flordeliza Barcelon

Flordeliza Benson Barcelon Block 9 Lot 31 Phase 2 Terraverde Residences, Barangay Bancal, Carmona Cavite 4116 e-mail add :-Mobile No. :- :- WORK EXPERIENCED: • TATA CONSULTANCY SERVICES 14 Flr Panorama Bldg. Bonifacio Global Center Taguig City Senior Customer Service Consultant Late Stage and Collection Team January 20, 2020 – Present • Assist UK customer on their inquiries for their Energy Supply • Handle billing Inquiries and payments • Handle Collections concerns regarding Debt on customers account • Handle complaints and Escalations • Coordinate to the Appointments Team for Installation concern • SERVICE SOURCE 17th Flr Net Park Bldg Bonifacio Global Center Taguig City Renewal Sales Representative April 01, 2019 – December 20, 2019 • Process Reservation for Car Rentals • Offer Additional Services • Answers Inquiries both International and Domestic • WEST CONTACT SERVICES 24th Floor Export Bank Bldg. Pasong Tamo Makati Business Customer Service Representative April 25, 2016 – January 11, 2019 • Process transfer of billing responsibility • Answer inquiries for billing and orders for their employee • Process order for their employee, tracking orders and follow up • VXI WATERMART 3rd Floor. Walter Mart Bldg. Munoz, Quezon City Account Associates February 2015 – April 2016 • Responsible for closing sales from cable service, high speed internet to Voip. • Doing escalations for complex issue like conflicting services etc. • Explaining bills, services and positioning sales and upselling. • Resolve issues and focus in first call resolution. • ARRIVA MEDICAL 21st Floor. One Bonifacio Tower, Bonifacio Global City, Taguig Re-order Specialist Jan 2014 – June 2014 • Process orders for customer • Calling their health care providers • Promoting other products and services • Tracking orders, explaining their products and their warranty • IOPEX Manila 12/f Net Lima Bldg. 26th St. Fort Bonifacio Global City, Taguig Technical Sales Representative April 2012 – Jan 2014 • responsible for closing sales, processing orders, inquiries • billing inquiries, escalations and order tracking • promoting other products and services • SHOEBOX # 30 Washington St. Merville Paranaque City Sales Associates October 2010 – March 2012 EDUCATIONAL ATTAINMENT: • Tertiary: EARIST MANILA Bachelor of Science in Secondary Education (Major in General Science) • Secondary: ARASOF Nasugbu, Batangas • Elementary : Nasugbu East Elementary School Nasugbu Batangas PERSONAL INFORMATION: Birthday Birthplace Gender Religion Height Weight SSS T.I.N : : : : : : : : March 27, 1981 Nasugbu, Batangas Female Roman Catholic 5 feet 3inches 52Kls- CHARACTER REFERENCE: • Roderic L. Salonga Maxs Group, Inc. GSD Asset Administrative Associate/ facilities- • Fatima Grace Acosta Service Source Back Office (Dell- • Arnelle Louise Taluban Tata Consultancy Services Team Lead – POC-