Flordelita Sabaybay Rebonquin

Profile Flordelita S. Rebonquin Freelancer I am dedicated, hardworking and reliable when it comes to my work. Willing to learn everyday about the tasks given and goes an extra mile to be more productive member of the team. I have worked for 7 years in the Call Center industry in the Philippines and have handled multiple accounts such as Customer Service Support, Email and chat support, Financial Accounts, Technical Support and Administrative Tasks. I can work well with minimum to no supervision and follows instruction provided by my clients. I enjoy working and looking forward to provide my services. Contact PHONE: Landline #:- Cellphone #: - - EMAIL:-Hobbies My hobbies are reading novel books, Watching movies and series’ and browsing the internet. education TERTIARY Southeast Asian College (former UDMC- B.S Psychology Welcome Rotonda, Quezon City Far Eastern University- B.S Psychology Nicanor St., Sampaloc, Manila SECONDARY Holy Child Academy- Gulod, Novaliches, Quezon City TERTIARY Holy Child Academy- Gulod, Novaliches, Quezon City WORK EXPERIENCES HRH Prince Mohammad Bin Salman Bin Abdulaziz Nanny April 2017–April 2021 Riyadh, Saudi Arabia Looking after one of the children full time. Ashley Furnitures Customer Service Representative for e-commerce November 2016–March 2017 Responsible for order taking from customers, email handling, chat support and basic administrative tasks. FlatAbsFitness.com Chat support July 2016–January 2017 Answers queries and orders through chat on the company’s website and some administrative works. Wish.com Email support August 2015-June 2016 Responsible for handling emails about orders, ticketing, returning items and locating orders for the customers. Convergys Phils. AT&T Mobility Customer Service Representative August 2012-July 2015 UP Ayala Techno Hub, Quezon City Worked as general customer service like basic inquiries about the account, bill review, payments, administrative tasks, mobile phone activations and basic troubleshooting for data services. Stellar Phils. Jetstar Customer Service Representative December 2010-September 2011 MDC 100, 24 Eastwood Ave., Quezon City Responsible for inbound and outbound calls, assisted customers about flight information and details of the places that they will visit, booking flights or cancelling tickets, reserve flights, upsell services or activities. Teletech Phils. Telecom Customer Service Representative/Technical Support June 2008-December 2010 Taking inbound calls. Troubleshooting devices (laptop, PC or modem) for customers as well as internet connection. Teleperformance Phils Sprint Customer Service Representative August 2007-April 2008 14th flr. Octagon Bldg. San Miguel Avenue, Ortigas Center, Pasig City Responsible for activation for new accounts and new mobile devices, basic troubleshooting for mobile devices, bill review, assisting customers for account and bill review.