Flora Tan

Flora Aillen M. Tan Email address:-Skype ID: floratan71 UPWORK Profile: https://www.upwork.com/o/profiles/users/_~012640aca1bf64ed34/ (Top Rated, 100% Job Success Rate) EDUCATION COLLEGE DEGREE: Bachelor of Industrial Engineering University of San Carlos – Talamban Campus Nasipit, Talamban Cebu City- SECONDARY LEVEL Saint Louis College of Cebu (formerly St. Louis School) Maguikay, Mandaue City 2001 – 2006 SKILLS & CAPABILITIES TOOLS and SOFTWARES Proficient with various software applications such as Microsoft Word, MS Excel, MS Powerpoint, MS Publisher, MS Viso Knowledgeable in IE tools such as Time Study, Feasibility Studies, Marketing Techniques Industrial Psychology, Human Resources Management and other applications that leads to effective and efficient output Knowledgeable with Wordpress, Shopify Basic knowledge on HTML Proficient with Adobe Photoshop Capable of app submission to iTunes app store Proficient with Google Suite Experience with project management tools like SLACK, TRELLO, ASANA App Store Optimization Pandadoc Hubspot Pipedrive CHARACTERISTICS Project management Good organizational skills Good listening and responding skills Can work under pressure and minimal supervision. Adjusts well with people of different culture, color, race, religion and personalities Personable with a positive attitude; interfaces well with clients and fellow staff. Willing to undergo any training to enhance better knowledge and skills. Possesses good leadership and interpersonal skills EXPERIENCES Virtual Assistan for a PPC Campaign Company communicating with the supplier keyword research via merchantwords, junglescout, helium 10 monitoring store's inventory via sellics and sellerboard updating spreadsheet of price, shipping fee and total # of items for every placed order in alibaba monitoring of hijackers communicating with the designer for changes needed or new products for the Amazon listings monitoring reviews and looking out for negative reviews to report to the assigned VA checking business email for any customer messages, reviews and feedback coming from Amazon and reply accordingly using the templates provided within 24 hours for negative reviews (1-3 stars), I shall reimburse the customer and send him/her the appropriate email template for positive reviews (4-5 stars), a designated email template shall also be sent regularly report and update our order sheet (fulfilled shipments) on a monthly basis reach out Amazon support for any reviews or feedback that violates Amazon rules and regulations Accounts Coordinator for a Photo Booth Rental Company Communicated & negotiated with clients with their inquiries on the services and the whole process of their bookings Served as liaison between the client and graphic designer regarding their template design Creating of quotes Managing calendars and CRM Virtual Assistant/Project Manager for a PPC Campaign Company Managed teams on delivering schedules in commencing, maintaining and delivering PPC campaigns. Scheduling meetings to discuss imperative projects Analyzing PPC campaign results, conversion rates and progress and proposing solutions when milestones are not met accordingly Recommends response to customers’ concerns and issues Project Manager for Photo Booth Business Communicated with developer for website issues, changes and features Interviewed applicants for specific projects via Upwork and/or off-Upwork Order Fulfillment Inventory management Google Suite Adobe Photoshop Created flyers for marketing and expo purposes Created product image designs for websites Photo booth templates for photo booth rental customers Cropped and adjusted product photos for website WordPress & Shopify Website maintenance & creation from scratch Domain purchase cPanel or server purchase and maintenance storage maintenance Uploaded products to his multiple websites Created and added product descriptions SEO Managed websites layouts and appearance, placement of widgets, categories, menus, Woocommerce settings such as payment and shipping conditions Managed Plugins Customer Service Emailed clients and potential customers for their order status, concerns and inquiries Social Media Posted on Facebook and Instagram about new products or upcoming sales and promos Interacted with customers re their inquiries and order concerns Email Marketing (Benchmark) Created newsletters and sale flyers Scheduled newsletters Maintains email lists PROJECT MANAGEMENT for a HOTEL RESERVATION WEBSITE (Startup) Created online form to be used for the admin assistant in data entry of hotel or villa info Managed admin assistants in their tasks making sure that all data are inputted correctly and accordingly Data analysis Coordinated with the developer in the flow and transfer of data from google sheets into the website’s server VIRTUAL ASSISTANT/ PROJECT MANAGEMENT for APP DEVELOPMENT (5 different clients) Oct 2013 - Feb 2015 Keyword research/ASO Created app title and app descriptions Published apps on iTunes Store and Google Play Managed designers and developers in the project. Assigned tasks for each projects or reskins and immediately reports when bugs are found App concept development Researched and created proposals on what gameplay or character to absorb on the next project Analyzed and created log reports on top grossing games – its gameplay, interface, promos to discern how we can incorporate these features onto the next app Monitored schedules making sure projects are in line with the deadlines VIRTUAL ASSISTANT Oct 2014 – June 2015 Researched and managed resources (images & sounds) to be used for the app Keyword research/ASO Created app title and app descriptions Published apps on iTunes Store and Google Play VIRTUAL ASSISTANT Monitored and maintained reports on apps’ ratings, reviews and earnings Keyword research/ASO Created app title and app description Virtual Assistant/Project Manager for App Development Company April 2014 – Nov 2014 KIDS GAMES Keyword research/ASO Creation of App Title, Description and keywords based on the research done prior Publishing of app to the App Store MOBILE APP BUSINESS June 2014 – Dec 2016 Communicated with app designers and developers on the status of project and followed up on graphics Created App SDK IDs Created app title and app descriptions Keyword Research for apps/ASO App Store Market research Registering apps Creating Reports Published apps on iTunes Store and Google Play