Flora Aillen M. Tan
Email address:-Skype ID: floratan71
UPWORK Profile: https://www.upwork.com/o/profiles/users/_~012640aca1bf64ed34/
(Top Rated, 100% Job Success Rate)
EDUCATION
COLLEGE DEGREE:
Bachelor of Industrial Engineering
University of San Carlos – Talamban Campus
Nasipit, Talamban Cebu City-
SECONDARY LEVEL
Saint Louis College of Cebu (formerly St. Louis School)
Maguikay, Mandaue City
2001 – 2006
SKILLS & CAPABILITIES
TOOLS and SOFTWARES
Proficient with various software applications such as Microsoft Word, MS Excel, MS Powerpoint, MS Publisher, MS Viso
Knowledgeable in IE tools such as Time Study, Feasibility Studies, Marketing Techniques
Industrial Psychology, Human Resources Management and other applications that leads to effective and efficient output
Knowledgeable with Wordpress, Shopify
Basic knowledge on HTML
Proficient with Adobe Photoshop
Capable of app submission to iTunes app store
Proficient with Google Suite
Experience with project management tools like SLACK, TRELLO, ASANA
App Store Optimization
Pandadoc
Hubspot
Pipedrive
CHARACTERISTICS
Project management
Good organizational skills
Good listening and responding skills
Can work under pressure and minimal supervision.
Adjusts well with people of different culture, color, race, religion and personalities
Personable with a positive attitude; interfaces well with clients and fellow staff.
Willing to undergo any training to enhance better knowledge and skills.
Possesses good leadership and interpersonal skills
EXPERIENCES
Virtual Assistan for a PPC Campaign Company
communicating with the supplier
keyword research via merchantwords, junglescout, helium 10
monitoring store's inventory via sellics and sellerboard
updating spreadsheet of price, shipping fee and total # of items for every placed order in alibaba
monitoring of hijackers
communicating with the designer for changes needed or new products for the Amazon listings
monitoring reviews and looking out for negative reviews to report to the assigned VA
checking business email for any customer messages, reviews and feedback coming from Amazon and reply accordingly using the templates provided within 24 hours
for negative reviews (1-3 stars), I shall reimburse the customer and send him/her the appropriate email template
for positive reviews (4-5 stars), a designated email template shall also be sent
regularly report and update our order sheet (fulfilled shipments) on a monthly basis
reach out Amazon support for any reviews or feedback that violates Amazon rules and regulations
Accounts Coordinator for a Photo Booth Rental Company
Communicated & negotiated with clients with their inquiries on the services and the whole process of their bookings
Served as liaison between the client and graphic designer regarding their template design
Creating of quotes
Managing calendars and CRM
Virtual Assistant/Project Manager for a PPC Campaign Company
Managed teams on delivering schedules in commencing, maintaining and delivering PPC campaigns.
Scheduling meetings to discuss imperative projects
Analyzing PPC campaign results, conversion rates and progress and proposing solutions when milestones are not met accordingly
Recommends response to customers’ concerns and issues
Project Manager for Photo Booth Business
Communicated with developer for website issues, changes and features
Interviewed applicants for specific projects via Upwork and/or off-Upwork
Order Fulfillment
Inventory management
Google Suite
Adobe Photoshop
Created flyers for marketing and expo purposes
Created product image designs for websites
Photo booth templates for photo booth rental customers
Cropped and adjusted product photos for website
WordPress & Shopify
Website maintenance & creation from scratch
Domain purchase
cPanel or server purchase and maintenance
storage maintenance
Uploaded products to his multiple websites
Created and added product descriptions
SEO
Managed websites layouts and appearance, placement of widgets, categories, menus, Woocommerce settings such as payment and shipping conditions
Managed Plugins
Customer Service
Emailed clients and potential customers for their order status, concerns and inquiries
Social Media
Posted on Facebook and Instagram about new products or upcoming sales and promos
Interacted with customers re their inquiries and order concerns
Email Marketing (Benchmark)
Created newsletters and sale flyers
Scheduled newsletters
Maintains email lists
PROJECT MANAGEMENT for a HOTEL RESERVATION WEBSITE (Startup)
Created online form to be used for the admin assistant in data entry of hotel or villa info
Managed admin assistants in their tasks making sure that all data are inputted correctly and accordingly
Data analysis
Coordinated with the developer in the flow and transfer of data from google sheets into the website’s server
VIRTUAL ASSISTANT/ PROJECT MANAGEMENT for APP DEVELOPMENT (5 different clients)
Oct 2013 - Feb 2015
Keyword research/ASO
Created app title and app descriptions
Published apps on iTunes Store and Google Play
Managed designers and developers in the project. Assigned tasks for each projects or reskins and immediately reports when bugs are found
App concept development
Researched and created proposals on what gameplay or character to absorb on the next project
Analyzed and created log reports on top grossing games – its gameplay, interface, promos to discern how we can incorporate these features onto the next app
Monitored schedules making sure projects are in line with the deadlines
VIRTUAL ASSISTANT
Oct 2014 – June 2015
Researched and managed resources (images & sounds) to be used for the app
Keyword research/ASO
Created app title and app descriptions
Published apps on iTunes Store and Google Play
VIRTUAL ASSISTANT
Monitored and maintained reports on apps’ ratings, reviews and earnings
Keyword research/ASO
Created app title and app description
Virtual Assistant/Project Manager for App Development Company
April 2014 – Nov 2014
KIDS GAMES
Keyword research/ASO
Creation of App Title, Description and keywords based on the research done prior
Publishing of app to the App Store
MOBILE APP BUSINESS
June 2014 – Dec 2016
Communicated with app designers and developers on the status of project and followed up on graphics
Created App SDK IDs
Created app title and app descriptions
Keyword Research for apps/ASO
App Store Market research
Registering apps
Creating Reports
Published apps on iTunes Store and Google Play