Flora Burgos

FLORA BURGOS 4817 PRESTWICK LANE TYLER, TEXAS 75703 · -- I received my Associates Degree in Business Management as well as certificates of proficiency in Management Specialties Leadership and Small Business Management in December 2017 and I am looking for an opportunity to build my career, if given the opportunity I will prove an asset to your team. EXPERIENCE DECEMBER 2015 – PRESENT GENERAL LEDGER ANALYST - ACCOUNTING, CHRISTUS TRINITY MOTHER FRANCES o o o o o o o o o o o o o o o Reconciling complex hospital general ledger cash accounts Initiating, reconciling and following up on petty cash funds and cash drawers Researching and analyzing data Coordinating with Business Office to balance accounts Processing AP payments on a rotating shift Coordinating team members to ensure appropriate coverage Processing Payroll payments and disbursement Excellent MS Office skills Ability to multitask under pressure Complex problem-solving skills Training new associates Meeting deadlines Ormed EPIC Chartmaxx MAY 2010 – DECEMBER 2015 ATM COORDINATOR, SOUTHSIDE BANCSHARES ATM Coordinator – o Responsible for trouble shooting ATM hardware and software issues o Assisting branches in correcting issues and bringing ATM’s back into service o Determining if vendor service calls are required o Coordinating vendor meets o Determining denomination amount required at ATM and re-evaluating as needed o Ordering currency as needed from FED to fund ATM vault to allow for ATM servicing o Assisting personnel in balancing ATM’s o o o o o o o o o o o o o o o Finding cash discrepancies and adjusting accounts as needed Processing on us/as us ATM disputes and researching ATM Plus deposit errors Determining amounts contractually agreed upon and issuing quarterly rent/utilities/expenditures Educating bank personnel in the proper usage of Mag-Tek machines Assisting in Dispute Resolution Assisting in trouble shooting, maintenance and issuing debit cards to cardholders Transactional research Defined scope and goal of new projects, including ATM de-conversion from one bank to another, debit card conversion from one network to another and the conversion of a fleet of 75 ATM’s from one network to another. Drafted daily, monthly and quarterly financial reconciliations and reports. Developed reconciliations for new accounts and new processes as needed. Performed debit, credit and total accounts on computer spreadsheets/databases. Received, recorded and banked cash, checks and vouchers as well as reconciled records of bank transactions. Completed daily, monthly, quarterly and yearly bank reconciliations for multiple DDA and GL accounts as well as assisting accounting when needed. Addressed and resolved non-routine, complex and unexpected variances. Worked with management to document and offset unusual expense variances in their respective areas. 3rd Key Teller – o Completed normal teller responsibilities o Worked under branch manager supervising tellers and ensuring policies and procedures were followed o Ensured appropriate teller coverage in the event of call ins o Ordered cash for branch weekly from FED o Serviced multiple ATM’s under branch responsibility o Audited teller cash boxes o Balanced branch vault daily o Opened and closed branch o Processed and approved placing or not placing holds and delays for not only my branch but other tellers as well o Scanned proof o Worked closely with imaging department Teller – o Excellent 10 key abilities o Drive thru and lobby experience 2 o o o o o o o o o o o o o o o Processed money orders, cash advances, cashier’s checks, debits, credits, loan payments and credit card payments Assisted customers with filling out multiple applications from loan to account to credit card Kept a consistently balanced cash drawer Trained new hires Ordered supplies for branch Balanced vault Ordered cash from FED Assisted customers with safe deposit boxes Serviced ATM’s and processed after hours deposits Serviced coin machine Processed high dollar business deposits Filled in for teller supervisor when needed Opened new accounts Completed CTR’s, MTR’s and STR’s when applicable Stayed current on all training EDUCATION DECEMBER 2017 ASSOCIATES OF APPLIED SCIENCE – BUSINESS MANAGEMENT, TYLER JUNIOR COLLEGE DECEMBER 2017 MANAGEMENT SPECIALTIES: LEADERSHIP (CERTIFICATE) , TYLER JUNIOR COLLEGE DECEMBER 2017 SMALL BUSINESS MANAGEMENT (CERTIFICATE), TYLER JUNIOR COLLEGE SKILLS     A strong background with financial institutions and accounting Excellent customer service  Highly organized Extremely productive and selfmotivated Thrive under pressure ACTIVITIES During my time as a student at Tyler Junior College I completed certificates in Leadership and Small Business Management while working towards my degree. I was able to do this will working a full-time job and self-publishing a novel. I have worked with the Make-A-Wish foundation with fundraising and volunteer my time with multiple school sponsored events with the local elementary. 3