Flora Angelica Galan

Please find below a summary of my qualifications:

Property Management Maintenance Coordinator:

• Proven track record in coordinating and overseeing maintenance operations for residential properties.
• Extensive knowledge of property maintenance procedures, including repairs, inspections, and preventative maintenance.
• Strong organizational skills, ensuring timely completion of maintenance tasks and efficient allocation of resources.
• Excellent communication skills, adept at liaising with tenants, contractors, and property owners to address maintenance needs effectively.
• Proficient in utilizing property management software to track and document maintenance requests, work orders, and inventory.

Property Management Leasing Coordinator:

• Respond to inquiries from prospective tenants and schedule property tours.
• Conduct thorough tenant screenings, including background checks and credit evaluations.
• Prepare and negotiate lease agreements, ensuring compliance with legal requirements and company policies.
• Stay organized and manage multiple leasing activities simultaneously.
• Keep confidential tenant information secure and adhere to privacy regulations.

Customer Service Representative (4 years):

• Demonstrated ability to deliver exceptional customer service and resolve inquiries or complaints promptly and efficiently.
• Skilled in maintaining a calm and professional demeanor, even in high-pressure situations.
• Proven track record of building positive relationships with customers, resulting in increased customer satisfaction and loyalty.
• Proficient in using customer relationship management (CRM) software to manage customer interactions and track progress.
• Strong problem-solving skills, enabling me to identify root causes and implement effective solutions to meet customer needs.

I am confident that my experience, coupled with my passion for delivering exceptional service, will make me a valuable asset to your team.