Flavio Soares

 FLAVIO SOARES ExperiencE Customer Service Representative – The Coca-Cola Company (Dec 2018 – Dec 2019) Buenos Aires, Argentina Troubleshooting. Payment of invoices and detection of obstacles which prevent the company from paying the vendors. Creation of new vendors. Payment cancellation. Answering the phone and e-mails in English. Creation of monthly and weekly metrics. Usage of SAP, Open Scape and creation of cases on Salesforce. Designing workshops and special projects for the sustainable improvement of the Company. Junior Manager – Shamrock Cleaners (Jun 2018 – Dec 2018) Everett, MA, USA Inventory control, payroll duties, attraction of new customers, retention. Troubleshooting, employee management and workload distribution. Administrative Manager – Wiretest (Feb 2014 – Mar 2018) Santo André, SP, Brazil Tracking and control of orders and taxes with Brazil customs. Customer service, phone call reception, answering e-mails. Products and replacement sales if needed. Inventory control, creation of reports and KPIs, finance reporting. Event Staff– Surreal Eventos (Jun 2011 – Jan 2014) Brazil Preparation and décor of the spaces, disposition of lighting and sound equipment. Distribution of the workload of the staff. Resolution of technical problems. Planning, reception and organization of catering. EducATION Escola “Papa Paulo VI”, Santo André (BR) – Dec 2009 (Highschool) Escola Técnica “Julio de Mesquita”, Santo André (BR), Feb 2008 – Dec 2009 (Technical certificate in electronics) Faculdade Tecnológica Santo André (FATEC) – Aug 2010 – Jun 2013 (Technology Expert in Automotive Electronics) sKILLS Languages: Portuguese (native), English (Bilingual) & Spanish (fluent) Trello – SAP – Saleforce – Microsoft Office – Asana – Social media – Autocad – Phyton (basic) – Iclips – Zoom – Workplace - Slack Brazilian resident in Spain. Single. Valid driving license. Available immediately. References can be provided if needed. Birth date: 03/02/1992 Calle Jamaica 1, 4to A Málaga, 29010, Spain (- - https://www.linkedin.com/in/flavio-soares-57b60b1b0 PURPOSE To grow alongside with a company that allows me to be my best version. To provide quality and productivity and to be in constant learning. ABOUT ME Proactive, determined y hard-working. Customer-oriented and friendly. Great time and work management. I perform great under pressure.