Flavian Makau

I am a dedicated and adaptable professional with over two years of experience in customer support and administrative roles, including positions at a betting company and a law firm. Throughout my career, I have developed strong communication, problem-solving, and organizational skills, which allow me to effectively address customer needs while maintaining high standards of service. My background in both fast-paced customer environments and structured administrative settings has equipped me with the ability to handle a wide range of tasks, from resolving inquiries and managing sensitive information to coordinating internal communications and supporting team operations.

One of my key strengths is my ability to remain calm and professional under pressure. Working in the betting industry, I often dealt with time-sensitive issues and high customer expectations, which taught me how to think quickly, remain empathetic, and deliver clear, concise responses. At the law firm, I supported attorneys and office staff by managing client communications, scheduling, and document handling, developing a keen eye for detail and discretion.

I am passionate about providing excellent service and believe that every customer interaction is an opportunity to build trust and create a positive experience. I’m also highly self-motivated and thrive in remote environments where I can manage my schedule efficiently and focus on delivering results. I take initiative in identifying areas for improvement and enjoy learning new tools and technologies to enhance my work. Whether it’s using CRM systems, email platforms, or internal communication tools, I am quick to adapt and committed to mastering the tools of the trade.

What sets me apart is my balance of people skills and administrative precision. I’m as comfortable speaking with clients as I am organizing workflows and managing back-end tasks. I take pride in being dependable, approachable, and solution oriented.

Now, I am looking to join a company that values strong customer relationships and remote collaboration. I’m excited to contribute my experience, enthusiasm, and work ethic to a team that is focused on delivering outstanding service and fostering a supportive work culture.