Fiza Usman

Fiza Usman Lahore, Pakistan | LinkedIn | - |- EDUCATION National University of Computer & Emerging Sciences (FAST) 2020 – 2024 Bachelors of Business Administration (BBA-HR) *Dean’s List Honors – Fourth Year Kinnaird College for Women University 2018 –2020 Intermediate (ICS-STATISTICS) Beaconhouse School System 2016 –2018 Matriculation (Computer Sciences) WORK EXPERIENCE TallyMarks Consulting Pvt. Ltd. 2023 – Present Talent Acquisition Executive Talent Acquisition: Managed the end-to-end recruitment process for both technical and non-technical positions including sourcing (Active & Passive), screening, and interviewing candidates to ensure alignment with organizational needs and culture. Collaboration: Partnered with hiring managers across departments to understand their staffing requirements, developing tailored recruitment strategies to attract top talent. Data Analysis: Managed database of clients and potential candidates. Creation of weekly dashboards and infographics to present to head of department. Conducted market research and competitor analysis to identify trends and inform recruitment strategies, presenting insights to senior management to enhance hiring practices. Candidate Experience: Championed a positive candidate experience by providing timely communication and feedback, ensuring a smooth onboarding process that reflects the company's values. Damasco Innovations (Florida, USA) 2024 – Present Virtual Assistant Cross-Departmental Support: Provided administrative assistance across teams, ensuring smooth communication and task coordination. CRM Management: Utilized CRM software (MONDAY) to track client interactions, maintain accurate data, and generate performance reports for various departments. Process Optimization: Streamlined tasks and improved efficiency with CRM tools. Reporting & Data Analysis: Created regular reports to provide actionable insights. Client Relationship Management: Managed client communications and supported account managers in maintaining strong relationship. Tools: Monday, Slack, Gohighlevel, Wordpress Sucsel (LAAM) 2020 – 2024 Customer & Sales Associate Customer Assistance: Assisted customers by providing product information, answering questions, and helping them find suitable products. Product Knowledge: Demonstrated a strong grasp of product knowledge, including features, benefits, and specifications. Relationship Building: Built positive customer relationships through effective communication and personalized assistance. Continuous Learning: Participated in ongoing training to stay updated on product knowledge, sales techniques, and company policies. QA Solutions BPO 2020 – 2023 Project Manager Project Management: Defined project goals and objectives, planned and scheduled project activities, and managed project resources effectively. Social Media Management: Oversaw social media management across various platforms, including Instagram, LinkedIn, and Facebook, to enhance brand visibility and engagement. Quality Control: Ensured project quality control and timely completion in accordance with provided deadlines. Client Communication: Maintained active communication with foreign clients to foster strong relationships and facilitate project success. Content Writer Content Creation: Proficient in article writing, script writing, blog posts, creative writing, editing, and proofreading. Research: Conducted extensive research on the internet to provide factual statistics and enhance the quality of articles and blogs. Social Media Engagement: Crafted engaging posts for various clients' social media accounts to boost online presence. Content Management: Developed content calendars and content sheets for clients to effectively manage their posting schedules. Beyond Technologies 2024 HR Internship Recruitment Support: Assisted in the recruitment process by developing detailed job descriptions, posting job openings, and scheduling interviews to find suitable candidates. Employee Surveys: Developed and conducted employee satisfaction surveys to gauge workplace morale and identify areas for improvement. Data Interpretation: Interpreted survey results and provided actionable solutions to enhance employee satisfaction and retention. Event Coordination: Supported HR in organizing company events and employee engagement activities to foster a positive workplace culture. Pink by B & Breachit- Social Media Manager Social Media Management: Managed social media accounts across various platforms, including Instagram and Facebook, to enhance brand presence and engagement. Customer Support: Provided customer support by addressing inquiries and resolving issues to ensure a positive customer experience. Content Strategy: Developed strategies for creating engaging and high-quality content to drive audience interaction and brand loyalty. Shaukat Khanum Memorial Cancer Hospital and Research Centre 2019 Internship Social Work: Engaged in volunteer activities at Shaukat Khanum Memorial Cancer Hospital and Research Centre, supporting patients and their families through emotional and practical assistance. Community Outreach: Participated in community outreach programs to raise awareness about cancer prevention and treatment options. Support Services: Assisted hospital staff in organizing events and initiatives aimed at enhancing patient care and promoting a supportive environment. Fundraising Efforts: Contributed to fundraising campaigns to support the hospital’s mission and improve facilities and services for cancer patients. CERTIFICATIONS Arfa Karim Incubator 2024 E-commerce Expert Major Tools: Shopify, Shopify Partner, Facebook Ad Library, SEMrush, Google Keyword Planner, Google Trends Shopify Expert: Focusing on e-commerce fundamentals, store setup, product hunting & sourcing, social media marketing, testing, scaling and optimization techniques. Platform Proficiency: Gained hands-on experience in navigating the Shopify platform, including theme customization, product management, and payment integration. E-commerce Strategies: Developed an understanding of effective e-commerce strategies, including SEO, marketing tactics, and customer engagement practices. Technical Skills: Enhanced technical skills related to store analytics, app integration, and troubleshooting to improve overall store performance. Kinnaird College for Women University- Content Writer Major Tools: SEMrush, Google Keyword Planner, Google Trends Content Writing Course: Focusing on various writing styles, techniques, and best practices for engaging content creation. Skill Development: Gained expertise in crafting compelling articles, blog posts, and marketing copy that resonates with target audiences. Research Techniques: Learned effective research methods to ensure factual accuracy and depth in writing, enhancing overall content quality. SEO Principles: Acquired knowledge of SEO principles to optimize content for search engines, increasing visibility and driving traffic. EXTRACURRICULLAR ACTIVITIES Research Project 2024 Impact of Celebrity Endorsement on Consumer Buying Behavior Major Tools: SPSS, PLS, Excel, Turnitin Business Initiative 2022 Participant of Business Startup OTHER EXPERIENCES Attended workshop on “Women, Gender and the Politics of Storytelling” at LUMS. Participated in the motivational workshop by Umair Jaliawala at KCWU. Participated as organizer of different events like welcome parties, concerts, graduation ceremony and business week in KCWU. Member of English Club in KCWU. Member of Event Management Society in KCWU. Member of Sports Society at FAST. Member of Security Team at SOFTEC in FAST. SKILLS & INTERESTS Technical Skills: Shopify, SPSS, PLS, Microsoft Office, SEMrush, Good Keyword Planner, MyAlice, Trengo, Asana, Canva. Recruitment: Specialized in the end-to-end recruitment process, including sourcing, screening, and interviewing candidates to meet organizational needs. Leadership and Team Management: Demonstrated ability to lead and manage teams effectively, fostering collaboration and achieving project goals. Customer Service: Provided exceptional customer service, ensuring client satisfaction and addressing inquiries and concerns promptly. Client Relations: Cultivated strong client relationships through effective communication and understanding of client needs. Project Management: Managed projects from inception to completion, ensuring timely delivery and adherence to quality standards. Reporting Skills: Developed and presented detailed reports to stakeholders, providing insights and recommendations based on data analysis. Communication Skills: Utilized strong verbal and written communication skills to facilitate clear and effective interactions with team members and clients. Database Management: Proficient in database management, ensuring data accuracy and accessibility for informed decision-making.