Firiket Tefera

I am a versatile and detail‑oriented Virtual Assistant, Data Entry Specialist, and IT Support Professional with more than four years of experience providing high‑quality technical and administrative support to clients and organizations. My background in IT operations, database administration, and customer service allows me to deliver efficient, accurate, and dependable results on every project.

I specialize in:

• Data Entry & Management – Accurate data input, cleaning, formatting, and database updates.
• Virtual Assistance – Email and calendar management, document organization, task coordination, and online research.
• IT Support – Troubleshooting software and network issues, managing service requests, and applying ITIL® best practices for incident and problem management.
• Database Administration (DBA) – Maintaining data integrity, performing backups, and optimizing database performance.
• Customer Service – Providing professional, timely, and solution‑oriented assistance to users and clients.

I hold an ITIL® Certification (AXELOS) and a Customer Service First Certificate (Ethiopian Airlines), demonstrating both strong technical understanding and excellent people skills. I am experienced with ManageEngine ServiceDesk Plus, Microsoft Office tools, Google Workspace, and various CRM and helpdesk platforms.

As a fast learner who’s eager to grow, I adapt quickly to new tools, processes, and client needs. My focus is always on delivering accurate work, clear communication, and dependable support that helps businesses operate efficiently and stay organized.

If you’re looking for someone reliable, proactive, and tech‑savvy to support your daily operations or IT systems, I’m ready to help you achieve your goals with professionalism and precision.