PROFILE
Customer focused individual who seek a competitive and
challenging environment where I can serve, use my experience and
education to help the company meet and surpass its goals. To
establish an enjoyable career for myself.
A
R
FIONA MARIE
J. MENDOZA
CUSTOMER
SERVICE/TECHNICAL
SUPPORT
IT SUPPORT SPECIALIST
CONTACT
EXPERIENCE
REMOTE DESKTOP/IT SUPPORT SPECIALIST
ACCENTURE PHILIPPINES | AUGUST 2016 – MARCH 2019
Performs advance remote PC diagnostic and repair, PC
optimization on client computers
Performs in depth analysis, diagnosis and immediate
resolution of client computer issues
Fills out Log forms with accurate, complete and detailed
information for tracking and record purposes
Responding to queries on the progress of the PC repair by
means of providing proficient chat communication with
end-customers
Performs special tasks (e.g. callbacks, demo, testing,
research, etc..) and other assignments as required by the
project
Performs daily and weekly administrative tasks as
required
Follow strict company policies and client policies
Work efficiently on a team environment with time and
work load adjustability as needed
Flexibility to work on assigned on schedule given by
immediate superior or as required by the project
--FIONAMARIAEEE
TIER 3 PORT SUPPORT, TECHNICAL/CUSTOMER SERVICE
REPRESENTATIVE
QUALFON PHILIPPINES INC. | NOVEMBER 2011 – JULY 2016
Offered technical support to customers on a variety of
telecommunication products
Took inbound sales and outbound calls
Handled customer questions and also engaged in customer
service activities
Walked customers through troubleshooting process for
the company’s service solutions
Helped to act as liaison between the sales department and
potential new customers
Handles service calls and inquiries from customers all
over the US
VIRTUAL ASSISTANT SKILLS
ADOBE PHOTOSHOP, MICROSOFT WORD, MICROSOFT
EXCEL, MICROSOFT POWERPOINT, OUTLOOK,
NETWORKING AND SHARING, PRINTER TROUBLESHOOTING,
CANVA, LASTPASS, TRELLO, LACRM, EMAIL MANAGEMENT,
GOOGLE SHEETS, GOOGLE DOCS, ADOBE READER, GOOGLE
CALENDAR, DROPBOX, ONE DRIVE
CUSTOMER SERVICE SKILLS
Clear phone, email and live chat communication
Time management and flexibility
Empathy ability
EDUCATION
Tertiary:
Bachelor of Arts in LIACOM major in Communications and Marketing
University of San Jose-Recoletos
Expanded Tertiary Education Equivalency and Accreditation Program,
Magallanes Street, Cebu City,-
Bachelor of Science in Information System
University of Cebu Lapu-Lapu and Mandaue
2011
Secondary:
Mandaue City Comprehensive National High School
2009
Primary:
Mandaue City Central School
2005
