CHINEDU FIONA CHIAMAKA
No 23 Mombolo Street,
Wuse Zone 2
Abuja
Tel:-
Email:-
CAREER SUMMARY
Versatile Administrative Officer with over seven years career experience in administrative and logistic support with an event planning organization and customer service roles in telecommunication. Excellent organization, communication and IT skills.
EDUCATIONAL QUALIFICATION
Imo State University, Owerri, Imo State 2006
Bachelor in Science (B.Sc/B.Ed ) in Mathematics
Labayi International Schools, Kaduna, Kaduna State1995
Senior Secondary Certificate Examination (SSCE)
ADDITIONAL QUALIFICATION & TRAINING
Career Management Training - Premium Professional Consult
Diploma Certificate in Social Media - Lagos State Employment Support Project (LSESP)
WORK EXPERIENCE
Brand Ambassador (MTN Yello Army) - Idea’s House 1st 2019 to July 2020
Attended to customers enquiries and welcome back service in the retail store
Resolved customer’s complaints promptly and courteously.
Provided product quality, value and style to customers.
Collaborated with customer service team to provide exceptional service.
Generally promoted MTN products and services.
Ariiyatickets.comAdministrative Officer December 2018 - June 2019
Coordinated office operations and processes
Prepared monthly payroll for disbursement
Received and responded to correspondence within the organisation
Created a filing system for office efficiency
Reviewed and approved supply requisitions
Assigned and monitored functions of field and events staff
Etisalat NigeriaCustomer Care Executive January 2013 to November 2017
Received and attended to inbound customers enquiries promptly and professionally through the phone.
Captured and documented all customers enquiries using the approved CRM tool
Routed customers unresolved complaints to the relevant unit using the defined escalation tool.
Adhered to assigned shift schedule and ensured availability.
Attended team briefings/meetings and trainings as required.
Continental Capital Alliance Finance Planner May 2010 to December 2010
Consulted with clients to analyze their goals and risk tolerance
Identified a suitable class of investments for clients
Advise clients on current financial recommendation
Advise clients on new businesses and build relationships Whirlpool
Elektro-Mall Global System - Lagos State Marketing Officer October 2009 to April 2010
Marketed and sold company products and services.
Monitored dealer performance.
Organize Calendar of marketing events and products.
SKILL HIGHLIGHTS
Excellent team player
Self-starter and highly motivated
Focused multitasking skills
IT skills
REFERENCE
MR. AUSTIN MAKOZI
Ausmak Konzult Ltd
Abuja-
Mr Kingsley Mbaeri
Dayntee Farms Limited-
Pastor Dele Agbogun
Daystar Christian Center-
