Fiona Chiamaka Chinedu

Fiona Chiamaka Chinedu Virtual Assistant/Customer Support Expert Tech-Savvy Virtual Assistant with excellent communication skills, Resourceful, Focused, Flexible, with exceptional service as a Virtual Assistant/Customer service. - - Abuja FCT, Nigeria linkedin.com/in/fiona-chinedu @fiona.Chinedu@2f2ea1727b824c3 live:.cid.6ae5bb8d0b436534 EDUCATION Mathematics(Education) Imo State University SKILLS Self control, positive attitude, friendly attitude, empathy, product and service knowledge. 04/2001 - 08/2006, Courses B.Sc/B.Ed In Mathematics project planning, Google suite, scheduling, task management, time management, CRM. WORK EXPERIENCE PERSONAL PROJECTS Customer Service Representative Etisalat( 9Mobile) Weekend Away Dec 2018 -Dec 2018 01/2013 - 11/2020, Telecommunications Planned and organized a weekend getaway for staff of a pharmaceutical company which lasted for 3 days and i achieved 95% success Achievements/Tasks Captured, documented, and updated all customer's inquiries using the approved CRM software. Adhered to assigned shift schedule and ensured availability. Resolved customers' complaints, provided appropriate solutions, and followed up with customers according to the organizational Service Level Agreement. Brand Ambassador/ Customer S Idea's House( MTN) 08/2019 - 06/2020, Telecommunications Achievements/Tasks Maintained and ensured accuracy of internal reports and records according to the organizational standard. Managed complex office administrative work requiring the use of independent judgment and initiative. ORGANIZATIONS Women of Destiny (DayStar Christian Church) (03/2018 - 08/2018) Administrative assistant CERTIFICATES Certificate in Social Media Assistant (04/2018 - 05/2018) Customer Service: Problem Solving And Troubleshooting Certified By LinkedIn Learning (10/2021 - 11/2021) ALX Certifed Virtual Assistant 07/ 2022 - 09/2022 LANGUAGES English Fluently Hausa Fluently Full Professional Proficien cy Full Professional Proficiency INTERESTS Hiking, Mountaineering, Wildlife, Reading, Travelling.