Filolyn L. Tanudra

With almost 9 years of being in the BPO industry, I have acquired my talent and improvised my skills through hard work and experience. The experiences I have acquired as as follows. 1. Booking flights and hotel for vacation or business helped me acquire navigating them to the rightful and profiling them in terms of there needs 2.Being in a telecommunication Industry such as Sprint had me handle Billing technical and served my clients by helping them out sort their difficulties of their service. 3. Had a little bit Sales Background during my short stay in Finger hut and a training for chat support for Xbox specially for navigation 4. CITI BANK was all about bills explaining it to our customers and how to help them sort out their liabilities 5. Jp Morgan is an area for me to profile customers more since I'am a fraud analyst apart from that I help admin task for my team leaders for excel and emails and other task. These experiences molded my skills: 1.Empathy 2.Profiling 3.Communications 4. Administrative Task 5.Leadership