FILIPINAS FAELA CRUZ CALIZO
Professional Executive and Admin Assistant
Lean Six Sigma Yellow Belt Certified
Continuous Learning Advocate
ABOUT ME
Since mid-2017, I have made significant growth in the VA field, starting with simple data entry
tasks and continuously expanding my capabilities by embracing every assignment and
leveraging the internet for research and skill acquisition. My work experience spans various
industries, with a primary focus on operations management, executive and administrative
support, and customer service. I have worked in various sectors, including short-term rental, ecommerce, and general business operations, consistently demonstrating my ability to
streamline processes, manage communications, and support executive leadership.
EDUCATION
Pamantasan ng Lungsod ng Maynila
Bachelor of Secondary Education
Major in Social Studies
WORK EXPERIENCE
MOVE Your Business | March 2023 - May 2025
Irvine, California
Reason for leaving: Seeking a more collaborative and supportive work environment
Operations Manager (Full-Time) | February 2024 - May 2025
Manage daily operations across multiple client accounts, ensuring SLAs, KPIs, and
quality standards are consistently met.
Streamline and automate workflows, and implement SOPs to improve efficiency,
reduce errors, and scale capacity.
Track performance, flag risks early, and lead issue resolution with speed and clarity.
Monitor metrics like utilization, productivity, churn, and profitability to identify
opportunities for improvement.
Lead operational reporting and provide weekly/monthly dashboards for leadership
and clients.
Support hiring and resource planning, ensuring the right talent is in place to meet
demand.
Champion continuous improvement in tools, processes, and team development.
Serve as the General Manager's assistant, providing support as needed to ensure the
smooth functioning of high-level strategic initiatives and daily administrative tasks.
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Assistant Manager (Full-Time) | July 2023 - February 2024
Manage daily operations across multiple client accounts, ensuring SLAs, KPIs, and
quality standards are consistently met.
Streamline and automate workflows, and implement SOPs to improve efficiency,
reduce errors, and scale capacity.
Track performance, flag risks early, and lead issue resolution with speed and clarity.
Monitor metrics like utilization, productivity, churn, and profitability to identify
opportunities for improvement.
Lead operational reporting and provide weekly/monthly dashboards for leadership
and clients.
Support hiring and resource planning, ensuring the right talent is in place to meet
demand.
Champion continuous improvement in tools, processes, and team development.
Serve as the General Manager's assistant, providing support as needed to ensure the
smooth functioning of high-level strategic initiatives and daily administrative tasks.
Talent Development Specialist (Full-Time) | March 2023 - July 2023
Assess employee training needs and develop training plans.
Design and deliver training programs and workshops.
Coordinate external training opportunities.
Develop and implement employee development plans.
Provide coaching and mentoring support to employees.
Evaluate the effectiveness of training and development programs.
Manage the learning management system.
Identify and support employee career growth opportunities.
Cynthia Chang | November 2021 - February 2023
Miami, FL
Reason for leaving: Growth opportunities
EA to the CEO / General VA (Full-Time)
Respond to customer inquiries on Thumbtack, Yelp, email, text message, call, and
chat.
Schedule house and Airbnb cleaning appointments.
Follow up with customers and ask for feedback after each completed cleaning.
Offer recurring cleaning appointments to one-time customers.
Contact one-time customers via email, text message, or phone call to offer cleaning
appointments when there is availability.
Point of contact between the team members, the customers, the
suppliers/vendors/service providers, and the CEO.
Screen applicants for the house cleaner position, schedule interviews, and contact
applicants.
Do onboarding with the house cleaners who passed the interview.
Respond to inquiries from short-term rental unit (Airbnb/Vrbo) guests.
Add events and meetings to the CEO’s calendar.
Answer customer inquiries via text, phone call, or email about pet grooming.
Schedule/confirm pet grooming appointments for customers.
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The Squirm Firm | January 2018 - November 2021
Ithaca, New York
Reason for leaving: Business closed
EA to the CEO / Team Leader VA (Full-Time)
Prepare financial reports for management and the bookkeeper.
Track investments and monitor the company's PayPal account to ensure funds for
payroll.
Handle Amazon-related tasks including requesting and monitoring refunds, managing
fees, and reconciling inventory.
Review negative Amazon reviews and request removal when appropriate.
Process employee payroll and manage time punch correction requests.
Maintain and update personnel processes, including job descriptions.
Assist with hiring and train new team members.
Create a monthly announcement showcasing the team's impact.
Review customer service email responses before they are sent.
Manage the CEO's calendar, daily activities, and personal errands like grocery
ordering.
Monitor team members to ensure tasks are completed correctly and on schedule.
Maintain an index of all team files and ensure training documents are always updated.
Perform other related tasks as needed.
Exceptional Now Publishing, LLC | November 2017 - December 2017
New York City
Reason for leaving: Project ended
Virtual Assistant (Project-Based)
Look up contact information of English and/or Speech Department Faculty of various
universities and colleges in the United States and enter them into the Google Sheets
File.
SelfSubmitU | August 2017 - December 2017
Los Angeles, CA
Reason for leaving: Project ended
Virtual Associate (Project-Based)
Review the actor client's profile and submit him/her accordingly to different casting
websites.
Generate a report of auditions reviewed and submitted for the client in Zoho Docs.
Submit End Day Report via Google Forms.
Jeffrey Richardson | July 2017 - August 2017
Reason for leaving: Project ended
Virtual Assistant (Project-Based)
Create an email offering a product to different contacts on his Instagram account.
Create three eBooks from information and pictures searched on the Internet.
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Constance Parng | June 2017 - October 2017
Los Angeles, CA
Reason for leaving: Project ended
Virtual Assistant (Project-Based)
Look up contact information of Principal, College Counselors, and Art Department
Faculty of various high schools in Los Angeles, CA, and enter them into the Google
Sheets File.
Update Google Calendar for scheduled school visits.
CAREER BREAK | August 2012 - June 2017
Full-Time Parenting
Convergys Philippines Service Inc | January 2006 - August 2012
Alabang, Muntinlupa, Philippines
Reason for leaving: Started a family
Senior Customer Service Specialist (Full-Time) | August 2009 - August 2012
(Email Support - Tier 3, Advance Customer Experience)
Respond to escalated product inquiries and billing statement complaints of
customers via email.
Provide advanced troubleshooting steps for equipment failure to customers via email.
Customer Service Specialist (Full-Time) | July 2008 - August 2009
(Email Support - Tier 3, Advance Customer Experience)
Respond to escalated product inquiries and billing statement complaints of
customers via email.
Provide advanced troubleshooting steps for equipment failure to customers via email.
Customer Service Representative (Full-Time) | July 2007 - July 2008
(Email Support - Tier 2, Billing Specialist)
Respond to escalated product inquiries and billing statement complaints of
customers via email.
Provide basic troubleshooting steps for equipment failure to customers via email.
Customer Service Representative (Full-Time) | July 2006 - July 2007
(Email Support - Tier 1)
Respond to general product inquiries and simple billing questions of customers via
email.
Provide basic troubleshooting steps for equipment failure to customers via email.
Inbound Customer Service Representative (Full-Time) | January 2006 - July 2006
Respond to general product inquiries and simple billing questions of customers via
phone.
Provide basic troubleshooting steps for equipment failure to customers via phone.
DPWH Central Office | August 2003 - January 2006
Port Area, Manila
Reason for leaving: Higher salary in the booming call center industry
Fiscal Clerk II (Full-Time)
Create and maintain records of office supplies and purchases.
Create soft and hard copies of letters, files, and other related materials as directed by
the supervisor.
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SKILLS
Operations & Management
Administrative & Executive Support
Streamlining Operations & Workflows
Process Documentation &
Standard Operating Procedures (SOPs)
Daily Operations Management
Client Relationship Management (CRM)
Project Management
Team Management & Supervision
(up to 60 VAs)
Hiring & Onboarding
Vendor & Contractor Coordination
Financial & Reporting
Email & Inbox Management
Calendar & Schedule Management
Travel & Itinerary Coordination
Digital Filing & Organization
Data Entry & Spreadsheet
Management
Call & Chat Management
Customer Service & Client Support
General Administrative Support
Personal & Interpersonal
Dashboard Creation
Expense Tracking & Reconciliation
Payroll Management
Invoicing & Payment Processing
Proactive Problem-Solving
Detail-Oriented & Meticulous
Highly Adaptable & Resourceful
Teamwork & Collaboration
Language
English (C1/C2)
Spanish (A1 / ongoing)
SOFTWARE PROFICIENCY
Document processing
MS Office Suite
Google Workspace
Zoho Docs
Box
Egnyte
STR Management
Airbnb
Vrbo
Hostfully
Breezeway
Hostaway
AI
Phone System
Grasshopper
Ring Central
Dialpad
Vonage
Telair
Customer Service
eDesk
Facebook Messenger
Thumbtack
Yelp
Gorgias
Email
ChatGPT
Gemini
Perplexity
E-com
Shopify
Amazon
Thunderbird
MS Outlook
Gmail
Communication
Yammer
Slack
Chanty
Pumble
WhatsApp
Automation
Process Street
Zapier
Mail Merge
Project Management
Monday.com
Notion
Airtable
Scheduling
Calendly
Launch27
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TRAININGS
ChatGPT Basics
MOVE Your Business
Canva Basics
MOVE Your Business
OBS Advanced Training
MOVE Your Business
Proposal Creation
MOVE Your Business
Email Protocol
MOVE Your Business
Correspondence Protocol
MOVE Your Business
Team Leader Development Program 1
May 2009 (15 Days)
Convergys Philippines Services Inc
MICROSOFT EXCEL
August 2 - 4, 2004 (24 Hours)
DPWH Central Office
BASIC NETWORKING, MICROSOFT OUTLOOK, and INTERNET PROFICIENCY
July 19 - 22, 2004 (32 Hours)
DPWH Central Office
INTRODUCTION to INFORMATION TECHNOLOGY, MS WINDOWS & MS WORD
April 26 - 30, 2004 (40 Hours)
DPWH Central Office
CERTIFICATIONS
Lean Six Sigma Yellow Belt Certification
Lean Six Sigma White Belt Certification
Civil Service Professional Eligibility
Civil Service Sub-Professional Eligibility
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