Filipinas Faela Calizo

FILIPINAS FAELA C. CALIZO Biñan City, Laguna, Philippines-https://www.linkedin.com/in/fae-calizo/ Mobile No.: - - 3257 Education Pamantasan ng Lungsod ng Maynila Intramuros, Manila Bachelor of Secondary Education major in Social Studies Employment History MOVE Your Business Irvine, CA Operations Manager March 20, 2023 to present ●​ Ensuring company policies are followed ●​ Evaluating deployed employees' performance ●​ Coordinate daily operations with the General Manager ●​ Communicating with clients as needed ●​ Provide coaching sessions with the deployed employees ●​ Perform other related tasks assigned by the General Manager Cynthia Chang Companies: MopWipe / Smart Findings LLC / CYNJO Pet Boutique Miami / Hudson / St. Pete Beach, Florida Executive Assistant / Office Team Manager / Customer Service Representative November 29, 2021 to August 9, 2024 Reason for leaving: No growth opportunities ●​ Respond to customer inquiries on Thumbtack, Yelp, email, text message, call, and chat ●​ Schedule home and Airbnb cleaning appointment ●​ Follow-up with customers and ask for feedback after each completed cleaning ●​ Offer recurring cleaning appointments to one-time customers ●​ Contact one-time customers via email, text message, or phone call to offer cleaning appointments when there is availability ●​ Point of contact between the team members, the customers, the suppliers/vendors/service providers, and the CEO ●​ Screen applicants for the house cleaner position, schedule interviews, and contact applicants ●​ ●​ ●​ ●​ ●​ Do onboarding with the house cleaners who passed the interview Respond to inquiries from short-term rental unit (Airbnb/Vrbo) guests Add events and meetings to the CEO’s calendar Answer customer inquiries via text, phone call, or email about pet grooming Schedule/confirm pet grooming appointments for customers The Squirm Firm Ithaca, New York Executive Assistant / Team Lead Virtual Assistant January 2, 2018 to November 19, 2021 Reason for leaving: Business has been closed ●​ Formatting various financial reports for management ●​ Preparing various financial reports for the Bookkeeper ●​ Tracking the return of investments on several aspects of the business ●​ Monitoring the company PayPal account balance to ensure that there are always enough funds for payroll ●​ Requesting Amazon refunds that the business is eligible for, and monitoring the status of the refunds until completed ●​ Go through negative reviews and confirm validity. Request Amazon for removal following the guidelines as needed. ●​ Monitoring various fees involved with selling on Amazon ●​ Handling employee payroll ●​ Reconciling Amazon Inventory ●​ Maintaining all processes related to managing personnel and updating them as needed, so they are always ready for use even when conditions change for the company ●​ Maintaining an up-to-date file of job descriptions for each position in the company ●​ Hiring (with the help of management) and training all new additions to the team ●​ Making a monthly announcement to the company that demonstrates the impact of our work ●​ Processing the team members’ time punch correction requests, if there are any ●​ Review the email responses created by the customer service agent before sending them to customers ●​ Maintaining the CEO’s calendar ●​ Maintaining the CEO’s grocery list and ordering items as needed ●​ Tracking the CEO’s daily activities ●​ Monitoring other members of the team to ensure tasks are completed correctly and on schedule ●​ Ensuring that all training documents related to my tasks are updated at all times ●​ Maintaining an index of all of the team’s files ●​ Performing other related tasks as needed Exceptional Now Publishing, LLC New York City Virtual Assistant November 21, 2017 to December 15, 2017 Reason for leaving: Project has ended ●​ Look up contact information of English and/or Speech Department Faculty of various universities and colleges in the United States and enter them into the Google Sheets File Self Submit U Los Angeles, California Virtual Associate August 29, 2017 to January 16, 2018 Reason for leaving: Project has ended ●​ Review the actor client's profile and submit him/her accordingly to different casting websites ●​ Generate a report of auditions reviewed and submitted for the client in Zoho Docs ●​ Submit End Day Report via Google Forms. Jeffrey Richardson Virtual Assistant July 28, 2017 to August 28, 2017 Reason for leaving: Project has ended ●​ Create an email offering a product to different contacts on his Instagram account ●​ Create three eBooks from information and pictures searched on the Internet Constance Parng Los Angeles, California Virtual Assistant June 17, 2017 to October 31, 2017 Reason for leaving: Project has ended ●​ Look up contact information of Principal, College Counselors, and Art Department Faculty of various high schools in Los Angeles, CA, and enter them into the Google Sheets File ●​ Update Google Calendar for scheduled school visits Convergys Philippines Services Corporation Alabang, Muntinlupa Senior Customer Service Specialist January 11, 2006 – August 4, 2012 Reason for leaving: Started a family ●​ Respond to product inquiries and billing statement complaints of customers via email ●​ Provide basic troubleshooting steps for equipment failure to customers via email Department of Public Works and Highways (Central Office) Port Area, Manila Fiscal Clerk August 21, 2003 – January 9, 2006 Reason for leaving: Higher salary in the booming call center industry ●​ Create and maintain records of office supplies and purchases ●​ Create soft and hard copies of letters, files, and other related materials as directed by the supervisor Tools Used Document processing ●​ MS Word ●​ MS Excel ●​ MS Powerpoint ●​ Google Drive ●​ Google Docs ●​ Google Sheets ●​ Zoho Docs ●​ Egnyte ●​ Box Phone Service Apps ●​ Grasshopper ●​ Ring Central ●​ Dialpad ●​ Vonage ●​ Telair Messaging ●​ Yammer ●​ Slack ●​ Chanty ●​ Pumble ●​ WhatsApp ●​ Google Chat Guest Bookings ●​ Airbnb ●​ Vrbo ●​ Hostfully ●​ Breezeway Customer Service (Email/Live Chat) ●​ eDesk ●​ Facebook Messenger ●​ Thumbtack ●​ Yelp Automation ●​ Process Street ●​ Airtable ●​ Zapier ●​ Mail Merge ●​ Monday.com AI Scheduling ●​ Google Calendar ●​ Calendly ●​ Launch27 Email ●​ Thunderbird ●​ MS Outlook ●​ Gmail ●​ chatGPT ●​ Gemini ●​ Canva Trainings Title Date/Location Duration May 2009 Convergys Philippines Services Inc Tower 1 Site, Makati City 15 Days MICROSOFT EXCEL August 2 – 4, 2004 DPWH Central Office 24 Hours BASIC NETWORKING, MICROSOFT OUTLOOK and INTERNET PROFICIENCY July 19 – 22, 2004 DPWH Central Office 32 Hours INTRODUCTION to INFORMATION TECHNOLOGY, MS WINDOWS & MS WORD April 26 – 30, 2004 DPWH Central Office 40 Hours Team Leader Development Program 1 Language English: Conversational (Spoken); Fluent (Written) Spanish: Beginner Tagalog: Native Certifications ●​ ●​ ●​ ●​ Civil Service Sub-Professional Eligibility Civil Service Professional Eligibility Lean Six Sigma White Belt Certification Lean Six Sigma Yellow Belt Certification