Filip Tejić - Professional CV
Contact Information
Phone: -
Email:-Location: Valjevo, Serbia
Professional Summary
Highly motivated Account Manager with over 4 years of experience in customer service and project management within the iGaming and Gaming industry. Proven ability to manage high-priority tasks, build client relationships, and lead teams to exceed revenue targets. Near-native English proficiency with a passion for technology and problem-solving.
Experience
Account Manager - iGaming (Under NDA) (2024–Present)
- Managed new game releases, ensuring seamless integration for clients.
- Collaborated with all tiers of clients to handle high-priority tasks.
- Maintained and updated company databases to improve efficiency.
- Developed guides to support teams in high-priority projects.
Customer Service Manager - Top Tier Club -)
- Led a team of 6 customer service associates in a subsidiary of Lionstale Games.
- Managed over 1,500 clients, contributing to $1M+ in revenue.
- Enhanced client satisfaction through effective team management.
Customer Service Associate - Lionstale Games -)
- Gained initial experience in customer service, progressing to manager within 2 years.
- Supported client needs and ensured high service standards.
Content Creator - Trovo TV (Lionstale Games Project) -)
- Streamed company-developed games to broaden audience engagement.
- Signed a content creation contract with Trovo.
Education
- Elite High School of Economy, Novi Sad, Serbia - Economic Technician
- UNION Nikola Tesla University, Belgrade, Serbia - Bachelor’s in IT (with Honors)
Skills
- Project Management
- Client Relationship Management
- Gaming Industry Expertise
- Database Management
- Near-Native English Proficiency (Spoken and Written)
