Filip Cvetković
Belgrade, Serbia-| linkedin.com/in/cvetkovicfilip/
IT SUPPORT ENGINEER
Experienced Information Technology Support Engineer with a strong background in providing technical support
and troubleshooting. Proficient in resolving hardware and software issues, installing/configuring systems, and
maintaining networks. Currently pursuing a degree in Information Systems & Technology. Eager to leverage
skills and knowledge to contribute to innovative IT projects and deliver high-quality support.
SKILLS
Technical: Technical support | Troubleshooting | ServiceNow | SCCM | IDM | MobileIron | Active Directory |
Windows | Microsoft Azure | Microsoft 365 | Onsite & remote support | iPhone/iPad support | Hardware
maintenance | Software installation | LAN & WAN connectivity & maintenance | Computer assembly &
configuration | 1st & 2nd line IT support
Soft: Customer service | Communication | Teamwork | Problem-solving | Adaptability | Time management |
Patience | Attention to detail | Analytical thinking | Stress management
WORK EXPERIENCE
AVASO Technology Solutions
Information Technology Support Engineer
October 2023 - Present
Provided comprehensive technical support and IT services to clients, ensuring smooth operation of
systems and networks.
Utilized expertise in problem-solving to diagnose and resolve issues efficiently, leveraging tools such as
ServiceNow, SCCM, and MobileIron.
Managed and maintained Microsoft Azure Active Directory, optimizing cloud-based services for clients.
Administered Active Directory and facilitated seamless integration with Microsoft Office and Office 365
applications.
Demonstrated strong customer service skills in addressing client inquiries and concerns, maintaining
high levels of satisfaction.
Implemented software installations and conducted troubleshooting activities on various platforms,
including Windows and iOS devices.
Orchestrated the management of IT asset inventory.
Collaborated with team members to provide first and second-line IT support and offer onsite and remote
assistance to clients.
Leveraged excellent communication skills to interact effectively with clients and colleagues, ensuring
smooth coordination and problem resolution.
AVACOM ING
September 2017 – October 2023
Information Technology Support Technician
Maintained hardware performance, ensured network connectivity, and managed software updates to
optimize system functionality.
Troubleshot network connection issues for clients, promptly resolving any technical disruptions.
Assisted clients in achieving optimal connectivity and bandwidth to enhance productivity and efficiency.
Assembled and configured numerous personal computers to meet clients' specific requirements.
Diagnosed and resolved various printer issues to minimize downtime and ensure smooth operations.
Installed and configured Wi-Fi devices and Access Points to provide reliable and secure wireless
connectivity.
EDUCATION
Faculty of Organizational Sciences
Graduate Engineer of Information systems and technology
School of Electrical Engineering
Belgrade, Serbia
Expected: July 2025
Belgrade, Serbia
Computer Technician
GPA: 5.0/5.0
Projects:
· Developed a Smart Medicine Box to aid in medication management, featuring light and sound
reminders for pill intake.
· Engineered Smart Stairs to capture kinetic energy from walking, converting it into electricity.
