Fie Leen Calsang Peñas

As a licensed professional teacher and experienced customer service representative, I bring a unique blend of communication, problem-solving, and interpersonal skills to every project. With a background in teaching, I excel at explaining complex ideas clearly, adapting to different learning or customer styles, and maintaining patience in high-pressure situations. My customer service experience has strengthened my ability to resolve issues efficiently, manage difficult conversations with empathy, and maintain a high standard of professionalism.

What I Do Best:

• Clear and Effective Communication: Whether educating students or assisting clients, I ensure every interaction is respectful, clear, and tailored to the audience's needs.
• Problem Solving: I approach challenges with a calm, solution-focused mindset, using critical thinking to resolve issues quickly and effectively.
• Empathy and Patience: I create positive, trust-based interactions, whether in a classroom or through customer support channels.
• Time Management and Organization: I handle multiple tasks with precision and prioritize effectively to meet deadlines and maintain service quality.
• Adaptability: I thrive in dynamic environments, easily switching between roles and responding to changing needs with professionalism.

Whether you're looking for help with customer communications, training content, support documentation, or virtual assistance, I’m here to deliver quality service with a teacher’s care and a customer rep’s efficiency.