Fidan Hasanbayli
New York, NY, 10036 | - |-| LinkedIn
SUMMARY
Detail-oriented and client-focused professional with over 5 years of experience supporting executive teams, law firms, and
corporate clients through high-level coordination, compliance, and account management. Adept at anticipating stakeholder
needs, managing confidential information, and facilitating seamless communication across departments. Proven ability to
deliver executive-level support and drive account growth through consultative client management, upselling, and workflowbased solutions for legal clients. Fluent in English, Turkish, and Azerbaijani; conversational in Italian and Russian.
SKILLS
Member Engagement & Retention | Client Relationship Management (CRM) | Customer Success & Advocacy | Onboarding &
Training | Executive-Level Support | Strategic Account Management | Cross-Functional Collaboration
EXPERIENCE
Account Manager - Sales Solutions Consultant
Cogency Global Inc. | New York, NY Jul 2023 - Present
- Serve as a trusted advisor to law firm clients and legal departments, delivering high-touch support and strategic guidance
across compliance and governance workflows.
- Lead consultative engagements to identify client needs, driving the adoption and renewal of recurring legal service
subscriptions such as registered agent and compliance solutions.
- Spearhead upselling and expansion initiatives tailored to firm workflows, resulting in a 20% increase in client satisfaction and
multi-department account growth.
- Coordinate cross-functionally with internal teams to ensure the precise and timely execution of complex legal service requests.
- Proactively streamline communication with clients and internal leadership, enabling faster issue resolution and improving
overall service outcomes.
Learning Consultant
Cogency Global Inc. | New York, NY Apr 2021 - Apr 2023
- Designed and delivered user-focused training materials to improve internal onboarding and client education, reducing task
completion time by 40%.
- Partnered with team leads to roll out updated internal systems, ensuring staff adoption and minimizing disruptions.
- Facilitated client training sessions and knowledge-sharing resources to support executive-facing teams and drive user
confidence.
Process Agent and International Service Specialist
Cogency Global Inc. | New York, NY Mar 2020 - Jun 2023
- Generated $564k in 2023 by executing 2,900+ transactions, maintaining high client satisfaction and efficient service delivery.
- Supported compliance in cross-border partnerships, ensuring smooth transaction processes aligned with executive objectives.
- Increased client satisfaction by 20% through proactive coordination with corporate and finance teams.
Tour Leader
City Wonders Italy | Rome, Italy Feb 2019 - Feb 2020
- Increased company sales by EUR6,000 and customer satisfaction by 20% through strategic upselling and engaging client
interactions.
- Adapted to diverse cultural backgrounds, fostering strong client relationships and enhancing customer experiences.
Program Assistant
Sapienza University of Rome | Rome, Italy Feb 2019 - Feb 2020
Customer Service Representative
Magnum Hospitality | Boyne City, Michigan, US Jun 2017 - Sep 2017
Client Services Representative
Ateshgah Insurance Company | Baku, Azerbaijan Jan 2015 - Jun 2015
Anchor
Yurd TV | Baku, Azerbaijan Jan 2012 - Aug 2012
EDUCATION & CERTIFICATIONS
Certificate: Foundations of Project Management
Master's Degree in European Union Law and Economics
Thesis: Impact of Corporate Governance on Corporate Social Responsibility
Bachelor's degree in International Relations and Regional Studies
Coursera, Google Career Certificates
Sapienza University of Rome | Rome, Italy
Azerbaijan University | Baku, Azerbaijan
TECHNICAL SKILLS
CRM: Salesforce, HubSpot | MS Office Suite: Excel, PowerPoint, Word | Data Analysis & Reporting
