Fhely Anne Sorensen

FHELY-ANNE SORENSEN PROFESSIONAL SUMMARY Results-driven President of Loophole Concepts Inc., a Florida-based business consulting firm specializing in marketing, sales, and operational efficiency. Leads initiatives preparing the company for U.S. federal and state contracting as a SAM.gov registered, minority woman-owned small business. Combines over a decade of leadership in business operations, customer experience, and international team management with practical expertise in process improvement and client relations. PROFESSIONAL EXPERIENCE President — Loophole Concepts Inc. (Jul 2021 – Present) • Oversees daily operations, client relationships, and growth strategy for a Florida S-Corp providing business consulting, marketing, and sales solutions. • Manages compliance, bid preparation, and subcontractor coordination. • Focuses on efficiency, quality control, and business development to position the company for long-term success. Chief of Staff — Business Capital Consultants, Remote, New York (2021 – 2022) • Directed call center operations supporting nationwide business lending. Hired and trained staff, managed payroll, and implemented standardized procedures. • Maintained CRM systems (HubSpot) and improved lead management for sales and marketing teams. Interpreter — CyraCom Language Solutions, Remote (Sep 2020 – Apr 2022) • Provided real-time English–Tagalog interpretation for medical and business clients while ensuring confidentiality. Independent Contractor — Freelance / Remote, Global (Aug 2014 – Jun 2021) • Delivered administrative, translation, and social media management support for clients in healthcare, insurance, and business sectors. Business Manager — The Image Group (Image Photo Services), Cruise Industry (Sep 2003 – Jan 2013) • Led an international 12-person photography and retail team across multiple cruise ships. Oversaw budgets, staffing, and P&L; accountability while achieving revenue and performance goals. EDUCATION Bachelor of Arts in Mass Communications — Far Eastern University, Philippines Majors: Journalism, Advertising, Film, Radio Broadcasting, and Public Relations SKILLS Business administration, operations leadership, client management, CRM systems (HubSpot, GoHighLevel, MS Dynamics), QuickBooks, Microsoft Office, Google Workspace, Canva, Adobe Photoshop, bilingual (English–Tagalog), process documentation, compliance coordination, cross-cultural communication.