Fhea Marie Cortes

FHEA MARIE CORTES PERSONAL PROFILE Name: Fhea Marie Cortes Birthday: October 31, 2001 Age: 20 Civil Status: Single Citizenship: Filipino Religion: Roman Catholic Height: 152.4 cm CONTACT --5449 Jasmin St. Doña Marciana Subd. Ugong, Valenzuela City facebook.com/peyamarieee EDUCATION Tertiary Eulogio "Amang" Rodriguez Institute of Science and Technology Bachelor of Science in Psychology- Secondary OBJECTIVES To seek a position that will empowers me to use my organizational skills in various environments, educational background and ability to work and communicate well with people. To secure a responsible career opportunity to fully utilize my training skills, while making significant contribution to the success of the company. SKILLS Dedicated team player with proven leadership and good communication skills. Fast learner, flexible and can easily adapt in working environments. Keen to details, a good listener and can work well under pressure. Our Lady of Fatima University Valenzuela Humanities and Social Sciences 2018 - 2020 San Francisco High School 2014 - 2018 Primary Placido Del Mundo Elementary School 2008 - 2014 JOB EXPERIENCE BPO 1 Teletech(9/2021 - 8/2022) Achievements/Tasks accommodate customer's needs resolve customer's complains monitoring customer's shipment and status of orders being able to consistently meet performance milestones in speed, accuracy and volume being able to consistently receive commendations from peers and Team Leader ACHIEVEMENTS Stand-Out Performer (1/2022 4/2022) Dean's Lister (2020 - 2021) Outstanding Student in ICT -) Excellence Award in Reading & Writing (2018 - 2019) Honor Student (2017 - 2018) Admin The Zippy Shopper PH(2018 - 2020) Achievements/Tasks dealing with customer's queries by phone and by email creating and filing spreadsheets organizing customer's informations handling details and schedules of the shipments preparing items and in charge of package monitoring