Fhamela Buban

With over 8 years of professional experience, I have honed a versatile skill set in customer service, sales, billing operations, team leadership, and training facilitation across diverse industries, including technology, travel, finance, and telecommunications. My career highlights include:

• Customer Service Excellence: Consistently delivered top-notch support by resolving customer inquiries, complaints, and technical issues via multiple channels, such as phone, email, and live chat, ensuring high customer satisfaction.

• Sales and Client Relations: Successfully collaborated with clients to understand their needs, offer tailored solutions, and recommend strategic options, resulting in repeat business and strengthened customer loyalty.

• Team Leadership and Mentorship: As a team lead, I motivated and guided teams to achieve ambitious goals, mentored junior staff for professional growth, and acted as an escalation point for complex issues.

• Billing and Operations Expertise: Managed billing operations, including credit processing, refunds, and payment arrangements, while leveraging analytical skills to identify trends and improve operational efficiency.

• Training and Development: Facilitated training programs, organized sessions, and maintained training materials to support both new hires and seasoned employees, fostering a positive learning environment.

• Project Management: Collaborated with senior management on project timelines, milestone tracking, and cross-departmental coordination to ensure alignment with company objectives.

• Industry Tools and Compliance: Proficient in tools like Amadeus GDS, with a strong commitment to data security and compliance with regulatory standards.

• Driven by a passion for excellence, I take pride in my ability to analyze performance metrics, enhance processes, and deliver results that align with organizational goals. My adaptability and commitment to professional growth have been integral to my success in both remote and on-site roles.