An experienced customer experience specialist, dedicated to providing exceptional support to customers and businesses remotely. With a strong passion for supporting customers, she has honed her skills through diverse roles in the Fintech industry, telemarketing, sales administration, ethical debt recovery, and operations support, accumulating over five years of experience.
I am results-oriented professional with a positive attitude and a continued willingness to learn and adapt in fast-paced environments with high-volume demands. As a problem solver, she strives to find effective solutions to challenges and ensure customer satisfaction. She is comfortable working remotely with minimal supervision, showcasing her ability to be self-motivated and organized in a virtual work environment.
Passionate about technology and startups, constantly staying updated with the latest advancements and trends, and applying a tech-savvy approach in my work. She has even taken virtual assistance intensive program and currently getting trained in cybersecurity courses to further enhance her skill set and demonstrate her aspiration for continuous growth and improvement.
In addition professional achievements, I am also deeply committed to making a positive impact on the lives of others. passionate about special needs children and actively volunteers as a teacher at an NGO, utilizing her communication and interpersonal skills to connect with and educate these children. She believes that my experience in teaching special needs children directly relates to my customer experience advocacy, as it requires similar skills such as empathy, patience, and adaptability.
As a customer support administrator,I have a proven track record of executing independent initiatives and collaborating effectively with teams to achieve organizational goals. My skills in quality assurance and call handling procedures are unparalleled, and I consistently exceeds customer satisfaction expectations.
With a reputation for excellence and a dedication to fostering trust and reliability through online platforms, workplace etiquette, problem-solving, and adaptable mindsets, I am confident in my ability to provide top-quality support to customers and businesses alike. driven by passion for technology and startups, Feyisola is always eager to contribute to the success of any team or organization.