Feyishina Esther Ojomo

Feyishina Esther Ojomo ACA, AAT Contact Information: Address: No. 11, Mike Otutu Street, Graceland Estate, Abraham Adesanya roundabout, Ajah, Lagos Phone:, -, - Email:-A Chartered Accountant with high intellectual, analytical abilities and zeal, with an excellent organizational and administration skills. Skilled in building strong relationships with clients, vendors, and cross-functional teams to drive customer satisfaction and achieve business objectives. Seeking a Customer Specialist role to leverage my accounting expertise and exceptional client service skills in delivering personalized solutions and exceeding customer expectations. Skills • • • • • • • • Excellent Customer Service and feedback Excellent in Organization, Scheduling, Business Correspondence and Time-Calendar management using Microsoft Outlook, Google Meet, Zoom and Webmail. Effective Verbal and Written Communication skills. Excellent Interpersonal Skills. Good Problem Solving and Analytical Skills. Financial Reporting and Analysis. Proficient in Data Analysis using Excel. Proficient in Quick book and Microsoft Office tools – Excel, Word, PowerPoint and Outlook. Education May, 2015 – December, 2019 B.Sc. Management and Accounting Obafemi Awolowo University, Ile-Ife, Osun State. • November, 2008 – July, 2014 Graduated with Second class Upper division of 4.31 GPA Secondary School Leaving Certificate Air Force Girls’ Comprehensive School – Jos, Plateau • November, 2003 – July, 2008 Graduated in top 3 of class Primary School Leaving Certificate University of Lagos Staff School – Akoka, Lagos State. • • Awarded Overall Neatest Student Graduated in top 3 of class Certifications 11th July, 2018 Association of Accounting Technicians (AAT) West Africa (AATWA) 9th November, 2020 Association of Chartered Accountants (ACA) (ICAN) Association of Chartered Certified Accountants (ACCA) – Student Member 17th May, 2022 National Youth Service Corps (NYSC) 1st March, 2023 Data Analysis in Excel – Chartered Financial Institute (CFI) Work History June, 2021-– Current Administrative Officer Maurice Xandra Solutions Limited, Lekki, Lagos • • • • • • Roles: Organizing and scheduling meetings and events for the Company Responding to Customers enquiries and complaints Preparing of financial statements, tax remittances and record-keeping for the company. Preparation and rendering of Company’s invoices and receipts to Clients Provision and maintenance of office supplies Recruitment, Outsourcing and Selection of suitable Talents for Client Organizations. • • Achievements: Scored and Retained 3 New Clients for the Company within one year. Selected to represent the company at the Bet9ja Team bonding activity in Dubai 2022. June, 2020 – May, 2021 • • • • • Office Secretary SupremeWeb Solutions Limited, VGC, Lagos Roles: Communicate with Clients via phone, Helpdesk platforms and email to assist in the creation of Login access to Software, and responding to inquiries, complaints and feedbacks. Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. Draft professional memos, letters and marketing copies to support the firm’s objectives and growth. Enhance the launches of Software and Projects with efficient schedules, coordinated related documents and organized resources to support demands. Achievements: Increased Customer Satisfaction to 85% and reduced the total percentage of the Refund of Customers for various Software launched by the firm to 80% by resolving all complaints, offering discounts and incentives to the Customers. March, 2020 – June, 2020 Roles: Brand Representative (Contract) Tremendoc Limited, Lekki, Lagos • • • • Increased brand awareness through event marketing, demonstrations, sales and brand promotion. Communicated Application software’s value, usage, quality and style to educate and entice potential customers. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Achievements: Increased Customer satisfaction to 92% by resolving Service Application log in and sign out issues. January, 2019 – March, 2020 • • • • • • • • Customer Care Representative Guddies Planet Store, Ile-Ife, Osun Roles: Responded to 15-20 customers daily by approaching conversations with positive attitude and respect. Achieved faster, efficient, effective and more reliable results by introducing Accounting Software for Order entries and tasks. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Achievements: Scored in top 95% of employees for successful sales and delivery services. Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings to 98%. Suggested new procedures to persuade cancelling customers to stay with company, resulting in 88% decrease in cancellations.