Fevelyn Tayamin

Fevelyn L. Tayamin Unit D Kc 20 Kaibigan Street Karangalan Village Manggahan Pasig City 1611 Contact #: - Email Address:-CAREER OBJECTIVE: Intend to build a career at leading corporate of high-tech environment with committed & dedicated people, who will help me to explore myself and realized my potential. Willing to work as a key player in a challenging & creative environment. Work Experiences Microsourcing * Making calls to respective providers to retrieve the medical records needed to patient’s insurance companies for claim processing. Making sure that patient information and medical histories is well protected by conducting phone calls to make sure that request for records will be sent to the correct facility or provider. March 2018 - Present Concentrix DAKSH * Responsible for handling calls from new and existing customers regarding a variety of requests. Using knowledge of products or services as well as great customer service skills, professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Following established procedures and guidelines, address problems and complaints, suggest solutions and drive positive outcomes. *May 2014 - January 2018 Acquire Asia Pacific *Responsible for shelling out telecommunications products, including cellular phones, internet access, and VOIP. *Feb 2014 – March 2014 Health Insurance Customer Service Representative RMH ASIA (EGS) EXPERT GLOBAL SOLUTIONS CORP. * A health insurance customer service representative responsible in company’s line of insurance products and coverage options. Charged with helping potential customers evaluate and judge the merits of various plans to help them select the most appropriate type of coverage for their unique individual needs. Describing the benefits and coverage associated with different types of health care plans and describe exclusions and non-covered treatment approaches. This involves interpreting the terms of individual policies and offering suggestions for consumers on how to go about comparing different covered treatment options. *September 2012- February 2014 Cashier at Sanford Marketing Corp. *Responsible in handling costumer’s and their payments. *Finish Contract of 4 Months *February 03- June 30 2012 Front Desk Clerk Agent at Hotel ivory * greeting and monitoring visitors to a building, recording the names and time of entry of visitors, announce visitors, accepting packages , also answering incoming telephone calls for reservations, and getting their payments. * February 2010-April 2010 Educational Attainment *Bachelor of Science in Hotel and Restaurant Management Special Skills: *knowledge and ability to use computers and related technology efficiently. *Knowledgeable in filing and encoding *Massage Trainings Attended * 7 Days Shipboard Training / Saint Joseph the Worker *Food and Beverage Department and Front Office 12 Days Hotel Operations Seminar at Subic International Hotel Front Office Sales and Marketing 30 Days Training at Subic International Hotel *Executive Secretary Office *Research and Development Office *Food and Beverage Department I hereby certify that the above information is true and correct to the best of my knowledge and belief. Sincerely, ______________________ Fevelyn Tayamin