Festah Gogo Inomo | Freelancer Resume

FESTAH GOGO INOMO SUMMARY Highly organized and efficient Executive Virtual Assistant with over 3 years of experience managing executive calendars, coordinating meetings, and handling confidential information with discretion.Proven track record of supporting leaders in the education and technology industries, ensuring seamless operations and enhancing customer-facing interactions. Tech-savvy professional with expertise in industry tools, a problem-solving mindset, and exceptional communication skills.Dedicated to optimizing productivity, streamlining operations, and providing outstanding support to senior leadership and customers. EDUCATION University of Port Harcourt – Rivers State, Nigeria January 2020 – October 2024 Bsc.ED- Political and Administrative Studies WORK EXPERIENCE Executive Assistant January 2022 - February 2024 Border – Rivers State, Nigeria ● Optimized executive workflows by streamlining scheduling, leading to a 30% increase in meeting efficiency with investors and stakeholders. ● Assisted in regulatory compliance tracking, ensuring 100% on-time submission of required documentation for audits and licensing. ● Managed and optimized executive inbox, prioritizing critical emails, drafting responses, and ensuring timely follow-ups, resulting in seamless communication with investors, and stakeholders. ● Coordinated travel and event logistics for enabling executives to secure partnerships with key industry players. ● Conducted competitor and market research, providing insights that influenced strategic decision-making and improved product positioning. ● Implemented the Slack collaboration tool enhancing real-time communication and teamwork efficiency, resulting in a 30% improvement in cross-functional collaboration ● Introduced project management software- Trello to streamline task allocation, track progress, and ensure timely completion, leading to a 25% increase in project efficiency and on-time team delivery. Customer Service Representative Aug 2022-Dec 2022 Evergratt Technology– Lagos, Nigeria ● Efficiently resolved customer inquiries and complaints across phone and social media platforms, adhering to established operational protocols. ● Coordinated with carrier representatives to facilitate timely and accurate product delivery to customers leading to positive customer reviews and a 25% increase on sales through referrals. ● Implemented proactive customer follow-ups, contributing to a 15% increase in customer satisfaction scores related to product functionality. ● Analyzed customer feedback to recommend strategic improvements to products, services, and billing, resulting in a 10% reduction in customer churn and increased repurchase rates. Administrative Assistant September 2021 - December 2022 Best Dynamic Future Academy– Akwa Ibom state State, Nigeria ● Managed inventory of textbooks and classroom supplies by coordinating with suppliers, ensuring timely restocking. resulting in 100% availability of learning supplies ensuring uninterrupted learning. ● Recorded and documented minutes during PTA meetings, providing accurate records for decision-making and reducing policy implementation delays by 30%. ● Coordinated external supervisory visits by scheduling assessments, ensuring 100% compliance with academic standards and National Educational regulatory requirements. ● Scheduled and managed guidance and stakeholders meetings with the school management, ensuring smooth communication and timely resolution of concerns. ● Managed email correspondences for inter-school competitions, including debates, excursions, and field trips, ensuring seamless communication and timely responses. ● Coordinated travel logistics for student competitions and management trips, optimizing efficiency and cost-effectiveness. ● Introduced Trello/Asana for project management, enabling task assignments with deadlines, improving staff coordination, and increasing on-time task completion by 30%. VOLUNTEER ACTIVITIES Social Media Management Volunteer, Her Essence Conference January - April 2024 ● Managed the Facebook and LinkedIn pages, increasing engagement and visibility for the foundation’s mission ● Developed and executed content strategies to boost online presence, ensuring consistent messaging and audience engagement. ● Scheduled and posted curated content, driving awareness and participation for the April 2024 Women’s Empowerment Conference. SKILLS ● Calender management ● Time management ● Communication skills ● Travel Coordination ● Organizational skills ● Problem solving ● ● ● ● ● ● Customer Service Social media management Research & Data Entry Google workspace Microsoft suite Presentation Skills INTERESTS ● Travel & Tourism ● Youth Empowerment ● LANGUAGE COMPETENCY ● English- Native Language ● ● ● ● ● Project management Expense reporting Dedicated team player File Management Correspondence Management ● Entrepreneurship