Festa Ubah

I am an empathetic and solution-driven customer support and administrative assistant with over 4 years of experience working across remote environments and digital platforms. My journey started in education, where I gained a strong foundation of support, effective communication, and the ability to organize both students and staff. That experience has been an added advantage that helped lay the foundation for my growth into a well-rounded support specialist, someone who not only solves problems but also builds trust through empathy, consistency, and clear communication.

Throughout my career, I've developed a strong skill set that includes managing customer inquiries across live chat, email, and phone; troubleshooting platform-related issues; coordinating schedules; handling data entry; and maintaining organized digital systems. I'm highly proficient with tools like Zendesk, HubSpot CRM, Google Workspace, Microsoft Office, Trello, Zoom, and Slack, and I’m always eager to learn new systems that help me work smarter and serve others better.

What defines me professionally is my ability to work and stay calm under pressure, my attention to detail, and my natural empathy for people. Whether I'm helping a customer solve an issue, supporting a team with admin tasks, or writing clear internal documentation, I bring a thoughtful and organized approach to everything I do. I value reliability, respect, and results, and I hold myself accountable to those in every role I take on.

I enjoyed taking initiatives and finding ways to increase workflows. I work best in a fast-paced, people-focused atmosphere. Not only do I enjoy crossing things off a list, but I also take pride in the quality of work and the influence it has on other people.

But beyond the tools and systems, what truly defines me is my mindset; I believe in showing up with purpose and doing the little things well, because often, it's those little moments that make the biggest difference in a customer's experience. I also take pride in being someone they can rely on, whether it's to solve a problem, meet a deadline, or support a teammate.

Moreover, I see my career as a platform to grow and help people, making the customers feel supported and valued at every point, and I love to be part of something meaningful. I'm , excited by opportunities where I can combine my skills in customer support, communication, and organization to make a real difference, while continuously learning and evolving both personally and professionally.