Ferry Carmelet D. Bibat

' Ferry Carmelet D. Bibat - Street 5 Building 68 Flat 307 Discovery Gardens, Dubai, United Arab Emirates - fc- C A R E E R O B J E C T I V E: To secure a challenging position that utilizes my years of experience as a Customer Service and Sales Operation Specialist - lmPex, while allowing me the opportunity to �row professionally. I offer strong interpersonal skills to develop global customer so�tions with thought leadership and integrity, excellent interpersonal, oral and written communication and presentation skills, functioning well both independently and collaboratively with an outgoing personality. PROFESSIONAL EXPERIENCE: SALES OPERATIONS AND SUPPORT SPECIALIST HANKOOK TIRE MIDDLE EAST AND AFRICA FZE May 02, 2021 - May 14, 2023 MAIN FUNCTION: Manage operational works and provide support to Africa Sales Tearn for all Sales transactions. And serve as the primary point of contact for all inbound and outbound (local & international) transactions and related documentation requirements. • Sales progress management by customer • Management of Customers Master Data • Order Management - Purchase Orders and Sales Orders • Manage and monitors payment and shipment updates. • Communication with Head Quarters and Customers • Reporting of Sales Report (Monthly & Yearly) • Process Shipping and Customs Documents CUSTOMER SERVICE AND DOCUMENTATION EXECUTIVE / Imp Ex NAFEES BASTAN GENERAL TRADING LLC / CAPITAL STEEL TRADING FZCO April 1 3, 201 9 - April 30, 2021 MAIN FUNCTION: Served as the primary point of contact for all inbound and outbound (local & international) transactions and related documentation requirements and operational works. • Preparation of rates quotation to clients/customers. • Processing of Purchase Orders to overseas suppliers. Coordination for the preparation of the required shipping documents on a timely manner without any discrepancies for the smooth clearance of Import Shipments/Cargoes. • Processing of Documentation and Submission on E-Mirsal II and E-Clearance Bill of Entry (Dubai Trade). • Preparation and processing of customs documents for Import to local from Free Zone, Export within and/or outside GCC, and Transfer of Ownership within a Free Zone. Including Dubai Chamber - Certificate of Origin. • • • • Bookings and coordinates cargo arrangement with ultimate carrier, transport management team and accredited customs brokers and other third-party service providers. Maintains Data Entry of all bookings, transactions, shipments of each customers and all operational works. Handles all communications, inquiries of customers (internal and external) and overseas partners and provide timely responses and escalations as needed. Prepare an accurate and timely reports (daily and monthly) required by management and customers. INTERNSHIP, TRAININGS, AND ACHIEVEMENTS: • Ocean Export - Tango Portal Super User (Singapor e) Schenker Singapore - Year 2016 • IMDG & IATA DG/Consumer Chemicals SCM Wor kshop for SCJ S.C. Johnson & Son, Inc. (Philippines) - Year 2016 • Ocean Knowledge Tr aining including INCOTERMS Schenker Philippines Inc. Sucat - Year 2015 • • Licensed Customs Br oker October 201 3 Awar dee for Academic Excellence Asian Institute of Maritime Studies EDUCATIONAL BACKGROUND: Tertiary Leve I: A sia n Institute o f M a r iti m e St udies - Pasay City Bachelor of Science in CUSTOMS ADMINISTRATION June 2009 - April 2013 SKILLS AND PROFICIENCY: • Ocean Freight Operations knowledge (Import and Export). • Knowledge in Mirsal 2 - Dubai Trade. • Knowledge in Tally ERP 9. • Knowledge in SAP • Customer Relationship Management and Service Oriented. Effective coordination between internal and external clients. • Team Leadership • Good Communication Skills both oral and written. • Hardworking, can handle multiple tasks, with minimal supervision. • Time Management and Goal Oriented • Professionalism and Strong Work Ethic • Proficient in MS Office Applications (MS Word, Excel, PowerPoint, and Outlook). PERSONAL PROFILE: Date Birth: Place of Birth: Civil Status: Sex: Citizenship: of July 30, 1992 Makoti City, Philippines Married Female Filipino Page 3