Fernando Gabriel Oliveira Garcia

FERNANDO GARCIA - EXPERIENCE - VP Product LATAM linkedin.com/in/fernandogogarcia/ São Paulo - Brazil SKILLS Payments Integrations API Project Management EDUCATION BA IT Management Anhembi Morumbi University 2013 - 2016 Exchange - Ireland SEDA College Dublin 2010 COURSES / CERTIFICATES MCTS .Net 2.0 Microsoft Certified Technology Specialist C# Microsoft Innovation Center Curitiba Java Senai - PR LANGUAGE English Spanish Portuguese Volt.io 06/2021 - 02/2024 Responsible for overseeing the product in LATAM, including FX, Pix pay-in, refunds, pay-out, settlements, reporting, notifications, and reconciliation for both domestic and cross-border markets. Report directly to C-level executives on matters related to Brazil and future expansion in LATAM. Manage day-to-day partnerships with various stakeholders such as legal entities, banking partners, FX providers, and accountants. In charge of the Circuit Breaker, the first anti-fraud tool designed for open banking. Gather merchant requirements for customization or missing features in LATAM, translate them into a product, prioritize, and coordinate delivery with the development team. Systems Integration Manager PrimeiroPay 10/2018 - 07/2021 Led the global IT team, implementing multiple processes for manual and automatic monitoring, escalation, auto-scaling, and transitioned the company from a simple server setup to an AWS multi-region microservices structure (utilizing Kubernetes and Docker). This transformation aimed to improve availability, achieving over 99.96% uptime. Led the product team, overseeing integration with multiple partners, including ACI-Payon, Getnet, Cielo, Serti (Credit cards Mexico), Oxxo, Bancolombia, and Pix using Itaú (Pay-in, refunds). Notably, facilitated the first Pix pay-in live transaction on Itaú history. Conducted pre and post-sale meetings for VIP merchants, explaining the integration process and understanding how merchants could effectively use Primeiropay. Gathered requirements and led the integration of customizations for VIP merchants. Integration and Support Analyst Adyen 03/2014 - 12/2016 Go to sales and integration meetings and help the salesman show to merchants how and why they should use Adyen and how can they benefit from that. Also help then to understand market-specific difficulties and create solutions for them. Help merchants to integrate with Adyen payments solution via API and HPP (hosted payment pages) and also with any other question or issue they might face before and after the integration – responding day-to-day to issue specific questions about transactions, customer area, reports or acquiring issues - including analysis to find ad-hoc and definitive solutions, root causes, escalation and follow up to developers, sales team, account managers or Adyen’s external providers such as PSPs, Acquirers, VANs, ISPs, etc. Also help merchants to find solutions for market specific issues using their current workflow or even creating a new one. Train, help and guide other analysts including acting as escalation point for the support team in Latin America. Keep track and create KPIs to be sure that the team meets the SLA’s. Do ad-hoc queries at the DB to help the Brazilian team analyze issues or opportunities of improvement for merchants and our KPIs.