FERNANDO AMORETTI
Montreal, QC--
EXPERIENCE
Support Analyst | Azion, Brazil-
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Helping customers to get the most out of our products and services
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Customer service in the security layers of the Web Application Firewall. Network settings for web applications. Troubleshooting network
and availability, routing and protocols http, https, SSL certificates, mTLS.
Support Analyst | M3Corp, Brazil-
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Customer support for Firewall Sophos, Sophos UTM and Sophos XG.
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Training instructor for Firewall Sophos, UTM and XG and support to VPN IPSec, VPN SSL, Rotas, OSPF, BGP, DNS, DHCP, NAT, Proxy,
WebFilter, QoS, Traffic Shapping, Wireless, VLans and network rules.
Support Analyst | Explorer Call Center LTDA, Brazil-
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User Support Analyst
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Maintenance support to: AD Windows, Samba, Asterisk, FreeNAS, printer and telephony system integration and Help Desk activities.
Support Analyst | RedeBrasil Gestão de Ativos, Brazil-
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HelpDesk: settings and computers’ maintenance.
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System’s implementation and maintenance, maintenance of firewalls and security tolls (Fortigate), migration from Windows to Linux, and
telephony systems implementation (TalkTelecom)
IT Technician | Compujob, Brazil-
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Computers built for intern and extern customers.
Intern | Secretaria da Justiça e Segurança-
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HelpDesk activities, structured cabling, support Government’s security system for monitoring terminals.
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Configuration and maintenance of computers and printers.
SYSTEMS
Tech: Asterisk, VoIP, Firewall, PFSense and Squid
Operational: Linux, Windows 95-10 and Android
EDUCATION
Asterisk Implementation | ASTERISK
2012 – 2012
Technical program for Asterisk system focused on implementation and install of system.
Computing Program | Universitário, Tech College-
Technical program focused on basics of computing, coding, and IT Support.
LANGUAGES
English - Fluent
Portuguese - Native
