Fernanda Gonzalez- | +353 - | Dublin, Ireland D06FW25 | www.linkedin.com/in/fermoysen
Summary
As a second-year business student, my diverse work experience showcases my dedication to excellence, adaptability, and passion for success. Fluent in English and a native Spanish speaker, with basic proficiency in French, I offer versatile communication skills. I have a proven track record of boosting customer satisfaction, leading teams, and delivering excellent service. Thriving in dynamic environments, I drive operational improvements to ensure a positive experience for all stakeholders.
Skills
Verbal and Communication skills
Leadership
Multitasking skills
Customer Relationship Management
Task-driven
English and Spanish fluency
Basic proficiency in French
Knowledge of MS suite of products
Experience
Tuk Asian Street Food | DUBLIN
Assistant Restaurant Manager
01/2022 - 12/2023
Customer Satisfaction Leader: Cultivated positive team culture, boosting Google Reviews from 4.3 to 4.4 stars in a year.
Efficiency Booster: Reduced order errors by 20% through clear communication, enhancing service quality.
Training Success: Decreased staff turnover by 50% with efficient training and onboarding processes with a team of 6 members.
Reduced customer calling order wait time by 25% through efficient order-taking methods, achieving around 1 minute per call.
Achieved excellent customer satisfaction rating of over 95% through outgoing and cheerful service delivery, resulting in a 20% increase in positive customer feedback within the first six months of employment.
Dillingers | DUBLIN
Waitress
02/2024 - Current
Efficiently managed multiple tables in a fast-paced environment, demonstrating exceptional customer service skills, resulting in an average of €100 in daily tips.
Enhanced efficient service delivery in fast-paced environments by effectively multitasking, allowing for a reduction in staffing requirements by 25%
Consistently maintained punctuality: Achieved a perfect 100% attendance record by attending all scheduled shifts promptly and on time according to the clock-in and clock-out records.
KRONOS physiotherapy clinic | Mexico
Receptionist Assistant
02/2021 - 12/2021
Boosted Operational Efficiency: Modernized appointment scheduling through Instagram, cutting down paperwork by 50%.
Office Organization: Consistently maintained a well-organized front desk, resulting in a 70% increase in office efficiency and a 30% decrease in wait times for patients.
Proactively monitored and managed feedback from visitors, consistently addressing any complaints or concerns with a resolution rate of 90%
Education and Training
