Fern Jay Bolongon

I have over six years of experience in customer service, specializing in inbound and outbound support, email handling, and chat inquiries. I enjoy helping customers, solving problems, and making every interaction as smooth as possible. My experience in cold calling has also helped me develop strong communication and persuasion skills, allowing me to engage with clients effectively.  

In addition to customer support, I have almost two years of experience as an e-commerce specialist. I’ve handled product listings, managed orders, responded to customer inquiries, and ensured a seamless online shopping experience. I’m also familiar with different eCommerce platforms and eager to learn new tools to improve efficiency.  

I thrive in fast-paced environments and take pride in multitasking, staying organized, and adapting to different challenges. Whether it’s assisting customers, closing a sale, or managing e-commerce operations, I always give my best to contribute to the team’s success.