Ferly Sagcal

FERLY ANN QUIBUYEN-SAGCAL Address: 44 Bell St. Filinvest II Batasan Hills Quezon City, Philippines Mobile nos. - / - Skype ID: ferly_quibuyen E-mail address:-/- SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: Project Management, Customer Service and Paperwork Filing: More than 2 years of handson experience as a senior insurance virtual assistant. My main tasks are to provide excellent customer service to our policy holders (personal and commercial lines clients) who call, requesting for any information regarding their policy as well as cater to requests with regards to changing, adding or cancelling their policy. Also, 1year experience of chat support customer service, answering real-time inquiries for an Australian real estate company. Operational and Team Performance Management: More than 2 years of hands-on experience in managing and consistently training a team of 3 local (Filipino) and 2 offshore (Spanish) Virtual Assistants. My main goal is to trickle down my tasks to them and eventually have them handle individual tasks unique to the insurance division. I also did constant monitoring and quality assurance analysis to ensure that our standards are met. Area Real Estate Specialist and Social Media Management: Perform accurate comparative market analysis on different prospect properties and make the appropriate recommendations to the client as far as profitability after renovation costs are deducted from their budget. Also, manages social media platforms that help promote properties in the market. EMPLOYEMENT HISTORY: DIETITIAN CAREERS & PLATEFUL OF YUM Recruiter / Executive Virtual Assistant April 2020 – Sept 2020 • Recruitment Process • Conduct Interviews • Scheduling • Email Management • Lead Sourcing / Data Entry • Sending out proposals • Outbound & Inbound (For possible clients) • Creating: Handouts and Reports • Word Press: Blog postings TOTAL HORIZONS HR / Recruiter / Executive Assistant March 2019 – Dec 2020 • Recruitment Process • Conduct Interviews • Do the onboarding for new hires • Job posting • • • • • • • • Scheduling Email Management Data Entry Conducts Weekly Meetings Social Media Engagement Creating and updating contract agreement Personal Assistant Word Press tasks: Edit and update blog postings DIRECT DEMOS Administrative Sales Assistant – Scheduler / Client Services (Email) / October 2018 – March 2020 • Creating updated weekly report * Weekly Scheduling update (send out for all the vendors for Sprouts and Rouses) * Weekly Demo TBD to pair up brands * Weekly run of Product Issue to resolve each week • Pairing of demos for each brand • Examine of documents submitted and all files on are updated • Answer inquiries via email • Resolving contacting stores for product issues • Scheduling Bulk Demo Requests for each brand KUNEVICH & LAU INSURANCE AGENCY Insurance Division – Senior Virtual Assistant / Trainer / Customer Service Support / Quality Monitoring Office: 241 Washington St. Brookline Massachusetts 02135 June 20, 2016 – November 2, 2018 Full-time Home based • Creating training manuals and videos • • • • • • Conducting training for new hire virtual assistants Providing/Creating logins for all new hires. Calendar Management (Sending daily schedule of Admins) Clear out voicemails and do call backs to assist clients. Email management Sending Certificates * Certificate of General Liability/Workers Compensation * Home & Auto Insurance Binder * Declaration Page Sending and creating Formletters – to be sent out to clients. Provide trainings (creating training videos, lectures and manuals) Send fax and emails Creating different reports *Tools: Gmail, Outlook, Google Docs, Google Hangouts, Skype, Applied TAM, FaxVantage, Microsoft Office: Excel & Word, Hubstaff, WinRater (Software for quoting policies) • • • • BOSTON WEST Area Specialist / Customer Service Representative Australian Real Estate Company January 2017 – November 2017 & May 2015 – 2016 Full-time/Part-time Home based • Due Diligence report: Research on pros and cons of prospect property. • TAR (Top Agent Report): Update on records regarding top companies/top agents per quarter. • e-Records / Sold properties report: Update per quarter on records on our database regarding the details of all sold properties. • Researched contact details of all top companies per suburb and state. *Tools used: Gmail (VA Tasks for emails), Google Docs, Dropbox , Sales force, Web research, Skype 51TALK (ENGLISH ONLINE TUTOR) Senior Teacher A December 2015 – December 2016 Part-time Home based • Teaching simple English to Chinese students online. • Train and practice conversational skills of students. *Tools: Skype, QQ, AirClass App, Google, Cambridge Dictionary, Google Translate REMOTESTAFF Telemarketer / Appointment Setter Outbound 27/F Trafalgar Bldg. Dela Costa St. Makati City September 2014 – May 2015 Full-time Office based • Make in UK call and invite people to attend a free stocks exchange seminars for small and big events. • Send emails for invitations for possible clients. *Tools used: Sales force (for the data), Outlook (Email), Gmail, Google Drive (for reports), Microsoft office (for reports), X-lite (soft phone), Skype OPEN ACCESS MARKETING Fraud Analyst – Tripadvisor Account PH1/F 6780 Bldg. Ayala Avenue Makati City July 2013 – September 2014Full-time Office based • Checking reviews submitted by travelers on the data base. • Make sure reviews are accurate. • To avoid fraudulent activities among competitors in the same vicinity and field. Check IP, cookie, footprint, fingerprint to make sure it’s not the same reviewer. *Tools used: Skype, Gmail, Google Docs, Facebook TGK-ASIA CONSULTANCY SERVICES INC. Outbound and Inbound collections – US Mayan Account / Outbound and inbound sales - Sales Representative - IMAX Account 5/F TCI Building #61 West Capitol Drive Cor. Stella Maris St., Kapitolyo, Pasig City April 2013 – September 2013 Full-time Home based • To call and collect funds from 1990 Hospital/Medical bills records from hospitals *Tools used: X-lite soft phone, Gmail, Outlook, Skype • Help customers regarding inquiries for payday loans • Assisting customers on pay plan per week/bi-weekly/monthly *Tools used: X-lite soft phone, Gmail, Outlook, Skype IBM Outbound Collections Account St. George Bank / Bank SA August 2012 – April 2013 Full-time Office based • Collecting mortgages / loans to set affordable payment plan and remind the a) *Tools used: Email (Outlook), Skype, Avia (hard phone) AA HOMESHORING Inbound sales - US Sales Account Part-time Home based April 2012 - June 2012 • Role: is to sell a “Helpful Book set kit” to help retired people to get their grant) *Tools used: Skype, X-lite, Gmail, Excel AEGIS PEOPLE SUPPORT Verifications Researcher - HireRight Account Ayala Avenue corner Sen. Gil Puyat Avenue, Makati City October 2010 - April 2012 • Employment and Education Verification • Call different companies and universities to make sure the information written on the applicant’s resume is legitimate. • Send e-Fax or email clients and applicants. *Tools used: Email handling (Outlook), System tools not online Data entry, Google (Research) EDUCATIONAL BACKGROUND: POLYTECHNIC UNIVERSITY OF THE PHILIPINES - OPEN UNIVERSITY Sta. Mesa, Manila Bachelor of Science Major in Entrepreneurship June 2016 – 2020 MIRIAM COLLEGE Katipunan Avenue, Quezon City Bachelor of Science Environmental Planning and Management June 2007 – March 2010 March (Under graduate) Major: Urban Planning and Green Architecture - Environmental Studies Institute Scholarship Program -)