Ferlie Samonte Detumol

I bring extensive experience in customer service, technical support, healthcare, and the solar energy industry, where I have worked as both a Customer Care Specialist and Account Manager. I have a proven ability to handle customer inquiries, resolve concerns efficiently, and deliver high-quality support across phone, email, and chat channels.

In my technical support role, I am skilled in troubleshooting system issues, guiding customers through step-by-step solutions, and coordinating with technical teams to ensure timely resolution. My experience in the solar energy sector includes monitoring system performance, addressing customer concerns related to energy production, billing, and grid export, and managing client accounts to ensure long-term satisfaction and retention.

Within the healthcare field, I have handled insurance verification, claims processing, and patient coordination while maintaining strict confidentiality and accuracy. This has strengthened my attention to detail and ability to manage sensitive information.

As an Account Manager, I have built strong client relationships, provided proactive updates, and ensured that customer needs are met from onboarding through post-service support. I am highly organized, adaptable, and capable of managing multiple tasks in fast-paced environments.

My key strengths include excellent communication, problem-solving, customer relationship management, and proficiency with CRM systems and monitoring tools. I am committed to delivering exceptional service and creating positive customer experiences.