Ferid Canales

FERID ANTONIO CANALES Industrial and Business Administration EDUCATION High School Degree, 2009 Valle de Sula PROFILE With over 12 years of experience, I am a seasoned client-focused professional with a proven track record of cultivating strong relationships and driving business growth. Armed with extensive expertise in account management and a deep understanding of customer-centric strategies, I excel in delivering tailored solutions to meet clients' evolving needs. Adept at guiding clients through onboarding processes, resolving issues promptly, and identifying opportunities for upselling and cross-selling. Bilingual School Bachelor's Degree in Industrial and Business Administration, 2012 Universidad Tecnológica Centroamericana (Unitec) SKILLS Excellent communication and interpersonal skills, demonstrated through effective client interactions and team collaboration. Strong organizational abilities, adept at managing multiple tasks and deadlines with meticulous attention to detail. Proactive problem-solving approach, committed to delivering high-quality support and exceeding client expectations. Proficiency in CRM software and digital communication tools, facilitating efficient client management and engagement. With exceptional Passion for delivering exceptional communication skills and a customer service and supporting passion for customer organizations in achieving their goals. satisfaction, I am committed to Adaptability and willingness to learn, exceeding expectations and thrive in fast-paced and high-growth driving success for both clients environments. and the organization. REMOTE SALES AGENT | ALORICA |- Conducted outbound sales calls to prospective customers, effectively communicating product features and benefits. Built and maintained relationships with clients, addressing their needs and providing tailored solutions. Consistently met and exceeded sales targets, CONTACT ME -- San Pedro Sula, Honduras resulting in increased revenue for the company. Collaborated with the marketing team to develop sales materials and strategies to drive customer acquisition. Managed a pipeline of leads, tracking progress and following up to close deals. Provided excellent customer service, ensuring a positive experience throughout the sales LANGUAGES Native English. Native Spanish. process. REMOTE CUSTOMER TEAM SUPERVISOR | ALORICA HONDURAS |- Led a team of customer service representatives, providing guidance, training, and support. Monitored team performance, identifying areas for improvement and implementing targeted coaching and development plans. Oversaw daily operations, ensuring high-quality customer interactions and efficient issue resolution. Collaborated with cross-functional teams to address customer escalations and implement process improvements. Conducted performance evaluations and provided regular feedback to team members, fostering growth and motivation. ACCOUNT EXECUTIVE | LEAR CORPORATION |- Cultivated key client relationships, driving loyalty through proactive communication and personalized service. Identified and pursued new sales opportunities within existing accounts, consistently exceeding targets. Closed new business deals, ensuring alignment with sales objectives. Prioritized customer satisfaction through regular CONTACT ME -- San Pedro Sula, Honduras communication and issue resolution. Collaborated cross-functionally to support client needs and enhance sales processes. Provided regular sales reports to management. Participated in industry events to expand network and generate leads. CUSTOMER SUCCESS MANAGER | LEAR CORPORATION |- Orchestrated seamless onboarding for new clients, providing comprehensive orientations. Cultivated enduring client relationships, serving as primary contact and advocate. Conducted assessments to tailor solutions to client CERTIFICATIONS Project Management Basic Certification Digital Marketing Certificate of Leadership needs, resolving concerns proactively. Managed a diverse portfolio of over 16 clients, identifying growth opportunities. Developed automated processes to optimize revenue growth from existing clients. Ensured accurate client information and provided continuous post-implementation support. Managed ticketing system for timely issue resolution and enhanced client satisfaction. Facilitated regular meetings with clients to review progress and identify expansion opportunities. Collaborated across departments for cohesive client support. Analyzed client feedback to drive ongoing product and service enhancements.