Ferdinard Iyere

Ferdinard Kelechi Iyere-| Dubai| -|United Arab Emirates PROFESSIONAL SUMMARY A dedicated, excellent, and result-driven customer support specialist with 3+ years of experience in the medical and financial sector, with a proven track record of delivering exceptional service and support. As a dynamic and result-focused leader, I possess a steadfast commitment to achieving goals and a proven aptitude for innovation. I have a solid grasp of Zendesk and Linux operating systems. I have also been able to successfully spearhead innovative and dynamic problem-solving techniques that have elevated the customer experience. I seek to leverage my experience and contribute to the growth and success of a dynamic organization. SKILLS  Active Listening  Team Collaboration  Analytical Thinking  Multitasking  Product Knowledge  Data Entry  Customer Relationship Management  Microsoft Office Suite  MySQL  Excellent verbal and oral communication  Python  Conflict Resolution   Leadership Documentation EXPERIENCE Clinic-Bed Health- Customer Support Specialist. (Remote).  Received accolades for maintaining a 97% customer satisfaction rating.  Represent the customer support team to cross-functional groups including product management, sales, and technical support.  Collaborated with the sales team to identify upselling opportunities and generate additional revenue.  Successfully handle a high volume of customer emails, calls and live chat leading to a 96% satisfaction rating.  Maintained detailed records of customer’s interactions and feedback, facilitating product improvement and development. Light Parish Financial Company. 2020 – 2022 Customer Support Specialist (Remote).  Updating customer information and documenting call-related issues for reporting.  Identify and resolve complex customer’s financial issues, demonstrating expertise in financial regulation and compliance.  Consistently meet and exceed monthly performance targets, contributing to a 25% increase in customer retention.  Upselling customers on new product and processing service order.  Successfully communicating with customers through phone calls, live chat, and emails leading to a 93% satisfaction rate. LEADERSHIP EXPERIENCE. Clinic Bed Health. Established key performance indicators for customer service agent and create regular reports to monitor their performance. Light Parish Financial Company. Developed and implemented a comprehensive multichannel support integration strategy, resulting in 40% reduction in average response time across all customer service channels. COMMUNITY/VOLUNTEER SERVICE   Mentoring students on career paths and public speaking. Organizing charity donations to support homeless children. EDUCATIONAL QUALIFICATIONS Python and Backend Developer Certification. Coursera Health Care Informatics Specialization Coursera - - 2021 Bachelor of Science in Human Physiology Ambrose Ali University, School of Basic Medical Science, Nigeria. REFERENCE Available Upon Request 2014 - 2018