Ferdinand Martin M. Fernando
#39 San Pedro, Hermosa Bataan
Mobile# -
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OBJECTIVE
To join a company that openly promotes creative thinking that will help to enhance personal and professional growth while at the same time making a great contribution to the company’s optimum growth in implementing its program, motivating its people, and communicating positive ideas.
CAREER AND ACHIEVEMENTS
A dynamic, resourceful and industrious Call Center Agent with excellent communication and customer service skills and a broad range of expertise in administration, data management and office organization gained primarily via exemplary service in a call center.
Customer-focused customer service professional with strong in-bound call center experience for leading communications companies and expert knowledge of wireless communications products.
PROFESSIONAL EXPERIENCE
Teletech Pampanga
Clear wire (Internet Service Provider)
November 21, 2013- March 24, 2014
United Parcel Service International
Australia Universal Agent (Customer Service Representative)
January 2010- July 10, 2013
Clark Field Pampanga
United Parcel Service International
United States Universal Agent (Customer Service Representative)
November 03, 2009- February 03, 2010
Clark Field Pampanga
United Parcel Service International
Shipping Agent (Customer Service Representative)
July 03, 2009- November 03, 2009
Clark Field Pampanga
Sutherland Global Services,
Blockbuster.com, Avis/Budget Group (Call Center Agent)
June 03,-
Clark field, Pampanga
American Data Exchange Corporation(Call Center Agent)
Alabang, Muntinlupa City
Nov 27, 2006- March 14, 2007
SKILLS
- Excellent office administration skills.
- Excellent interpersonal and communication skills.
- Excellent customer service skills.
- Expert knowledge of regulations such as data protection, etc.
- Strong IT skills: Expertise in numerous office packages.
- Strong organizational skills and attention to detail.
- Natural ability to work both alone or as part of a team.
- Strong analytical and problem-solving skills.
- Strong multitasking skills.
PERSONAL PROFILE
Age:30 yrs. Old
Status:Married
Citizenship:Filipino
Birthdate:June 06, 1983
Height:5’7
Weight:140 lbs
EDUCATION
College-Bachelor Degree in Computer Science
Holy Angel University
Angeles City- Bachelor Degree In Civil Engineer
( shift course)
Holy Angel University
Angeles City
AFFILIATION
Member-Digital Creative Group
SEMINARS ATTENDED
Trend Micro, January 6 2007, Holy Angel University
Professional Development, January 5 2007, Holy Angel University
Call Center Industry, December 9 2006, Holy Angel University
Adobe Photoshop CS2, August 20 2006, Holy Angel University
CHARACTER REFERENCES
Ms. Jannet Redoban
College instructor, College of Information and Communications Technology-
Ms. Avigail Magbag
College instructor, College of Information and Communications Technology-
I hereby certify the foregoing information is true and correct to the best of my knowledge and belief, and I will hold myself liable for any false information herein.
Ferdinand Martin M. Fernando
Applicant
