Feras Kilani

Feras Kilani IT Projects Manager, IT Management An Project Management, ITIL, IT Management, Data Centers (Architect, Builder & Manager), IT Product Management, SWs Development Projects & solutions multi-tasking expert engineer with several certifications to credit. Possessing 15+ years of proven track record in project management and managing IT as well as providing complete IT infrastructure solutions within varied industries, seeking a key position as IT Project Manager - IT Manager to contribute excellent technical proficiency and management savvy towards smooth business operations in a reputed organization. Contact Phone - Address Eskilstuna, 63225 E-mail PROFESSIONAL EXPERIENCE- Senior Project Manager / Lead System Engineer First Bank Abu Dhabi, Abu Dhabi, UAE -LinkedIn https://www.linkedin.com/in/feraskilani-9b148222 Highlights:  Managed AD & Exchange migration project between HO & largest International branch (Egypt 700 User).  Project Manager for Bank HP APM (Applications Performance Monitor) 8 systems, 5 tech teams. Delivered full monitor to over 2000 server OS, SW & HW. Resulting 300% decrease in system's incidents.  DevOps processes for HP ITSM (6500 user) using six sigma method, resulting drop End Of Day incomplete tickets queue from 150 to 10. Increase efficiency and ticket solve time from 2 - 3 days to 2 hours.  Enhance Bank file shares security and privileges up to 99% granted securer.  One month technical tasks business trip to Malaysia. Complete assigned tasks and help chief operation officer saving 30% IT budget. Investigated all IT infrastructure aspects, meeting contractors, deeply HW, SW, contracts & licenses inventory. Find major bottleneck and waste recourses, calculate risks, making decisions and daily report and meeting with chief. Skills Responsibilities:  Piloted System Admin department projects (HW, SWs & DevOps) with high time management skills, 95% projects completed in target deadlines.  Led all aspects of IT Projects endeavors involving over 6 technical teams achieving SWs benefit for over 6500 user.  Utilized defined project processes to manage quality, risks, changes, issues and financial implications, escalated issues impacting project performance/timetable. Adjusted process plan as necessary to ensure project meeting key deliverables.  Managed hand-over of completed project to clients on agreed schedules. Monitored project implementation and ensured adherence to IT best practices to ascertain client satisfaction.  Run uninterrupted System administration operations for over 2000 servers including virtual windows servers and storage operations (VMware, VCenter, VSphere, EMC Storage, Netapp) including DR test in 24/7 work environment.  Lead Architect, implement & operation for AD Identity & Access Management Products Quest SW, NETIQ, Microsoft Identity Management FIM, MIM.  Architect security powers for IT resources as Help desk , international IT departments & other bank business IT departments to operate main critical systems as Active Directory & Exchange in save and secure way using NETIQ and Quest solutions IT Consultancy, SWs Developer Leader, Analysis, Problem Solving & Training Skills Project Management Excellent Product & License Management Excellent Negotiation, Budget, Time Manage Excellent IT Management (Data Center, DevOps, DR, Service Desk) Excellent Excellent Project Planning, Scheduling, Change & Risk Management, Cost Control, Leadership, Methodologies Water Fall, Agile, Hybrid, Scrum Master, SIAM and SAFe Excellent Data Center Hardware & SW Architect & Tech Master Servers, Blades, Network form IBM, HP, EMC, Fujitsu, Dell HW, Cisco, Juniper, Racks, UBS, NAS, SAN, Tape Libraries. Excellent  - Manage Vulnerabilities fix for all IT infrastructure (OS, App, Network, DB) Vendor & License Management to all HW & SW run by System Admin Department. Data Center Manager Software MS Project, Office 365, MS Visio International Power (Power & Water Station), Abu Dhabi, UAE Excellent Highlights:  Architect and build new International Power Abu Dhabi Data Center.  Recognized as best IT Data Center Infrastructure in yearly International Power IT managers meeting, catering to 17 IT International Power world structures.  Administered organizational IT budget of 1.5 million DH.  Instrumental in replacing obsolete technologies, supporting 400+ users at 10 locations, for latest and efficient cost effective client-server technologies and business solutions leading to significantly enhanced efficiency, optimized data integrity/safety whilst reducing cost.  Achieved 10 - 20% cost saving through aggressive contractual negotiations for H/W, S/W purchases and consulting services. Responsibilities:  Responsible for smooth and uninterrupted Data Center operations encompassing Server administration, Disaster Recovery, networking, desktop, monitoring, help desk operations, Apps systems including web in 24X7 work environment  Developing, proposing and implementing technology solutions that meet organizational infrastructure needs. Determining impact of industry trends, product announcements/advances in technology to prevent obsolescence, and assessing potential opportunities. - Excellent Citrix, Cisco VPN, SCCM, RSA SSO Excellent MS Azure, AWS Cloud (SaaS, IaaS & PaaS) Excellent VMware, VCenter, VSphere, EMC Storage, Netapp, Backup software's Excellent MS SQL Server, Database, SQL, Oracle Excellent Senior System & Network Engineer International Power (Power & Water Station), Abu Dhabi, UAE Highlights:  Coordinating with Manager - Technical Affairs to develop/deploy information security policies, standards , procedures, designing user awareness programs, compliance monitoring increasing availability by 115%. Responsibilities:  Installing, tuning, monitoring and maintaining MS Windows Servers, DHCP, and other infrastructure including File Server & Backups, Cisco Switches, Firewalls, Routers, and camera systems, to ensure availability/security of systems.  Lead software's development & upgrade technical operations.  Audit practices for information systems reliability, availability, performance, and support within scope of organization budget.  Reviewing performance of team members, recommending areas of improvements/training needed.  Designed networks supporting + 400 users with security products, including firewalls, VPN. - ITSM & CRM SWs, HP Service Management, ServiceNow Exchange Server, MS Active Directory, MS Windows Server, Linux, Red Hat, PowerShell Excellent Identity Access & Management IAM SWs: MS MIM, NetIQ DRA & Repot center, MS MIM, Quest Products (Active Roles, Enterprise Reporter, Chang Auditor, Recovery Manager AD & Exchange) Excellent Languages English Project Manger / Customer Support Engineer Seven Seas Computers (HP Partner), Abu Dhabi, UAE Highlight  Certificate of Appreciation Award from IDEX 2005.  Lead installation and deployment of Active Directory LDAP services, Exchange, file servers for clients at over 20 sites  Key Clients (Handled projects & HP Servers service contracts): AUH General Health Authority, Finance House, FGB Bank, Port Authority, ADCO, ADIA, ADWEA, ADNB, Helton. Native Arabic Native Swedish Intermediate Responsibilities:  Delineated project scopes in conjunction with team-engineers and client. Established milestones, monitored adherence to master plans/schedules, identified and resolved program problems, such as allocation of resources or changing contractual specifications.  Pre Sales, Architect, technical support for MS Windows Server OS, AD Services ,Ms Exchange Server, DR & Networking.  Kept project teams on-task with proactive control of budgets, schedules and scopes.  Provided communications and updates to overall project stakeholders.  Implemented change management processes when issues arose keeping project forward and adjust to shifted priorities.  Architect, configuring and tuning HP Servers like ML/DL/CL Series, IBM X series Servers, IBM BLADE Servers, SAN/NAS solution as well as HP Storage Libraries- IBM Customer Support - Pre Sales Engineer Alabbas Trade Co (IBM-Minolta Partners), Dubai, UAE Key Clients (IBM Warranty Support & Technical Support)  Emirates Abela Catering, Albahar (CAT), Dubai Civil Aviation, Dubai Police, Arab Bank, Bank Saderat Iran, Seven Seas Ship-chandler, United Arab Shipping, Abn Amro Bank Responsibilities:  Extended technical support and guidance to clients for smooth operation to networks, desktop and office IT hardware.  Designed, implemented, and supported N/Ws, LANs & WANs, H/W & S/W including Routers & Switches.  Assisted with major incident management processes, provided immediate resolution and exceptional customer service.  Provided technical assistance for configuration of enterprise level servers, E -mail servers, Gateways, Firewall Proxies, Windows 200/2003 server, and ISA server. Diagnosed and troubleshot difficult problems at local/remote sites. Education- Bachelor of Electrical Engineering: IT & Computer Engineering Aleppo University - Aleppo Syria Accomplishments  Certificate of Appreciation Award from IDEX 2005 (Successful Implement & Operate Press Center)  Certificate of Appreciation Award First Abu Dhabi Bank (FAB) (Successful Complete Merge IT NBAD & FGB Banks)  Recognized top performance in Negotiation Skills achieving over 20% cost saving through contractual negotiations HW, SW, Licenses purchases and vendor's consulting services Certifications & Courses-    Leadership Journey Institute of Leadership and Management (ILM) ITIL Foundation Certified NBAD Academy Abu Dhabi UAE Change Management NBAD Academy Abu Dhabi UAE -     -       Microsoft Forefront Identity Management Microsoft Dubai UAE Negotiation Skills Advance NBAD Academy Abu Dhabi UAE PMP Project Management Professional Cambridge Institute Abu Dhabi UAE Environment, Health & Safety Management System Auditor Training ISO 14001 TUV ME Abu Dhabi UAE ISO 9001:2008 Training TUV Middle East Abu Dhabi UAE Exchange 2007 MS- New Horizon Institute Abu Dhabi UAE CCNA New Horizon Institute Abu Dhabi UAE BS Storage Management DIC Dubai UAE Microsoft Windows Server 2003 DIC Dubai UAE IBM Certified Engineer IBM Meddle East Dubai UAE Additional Skills        Project Manager, Jira, Kanban, XP. Calm, focused and committed worker under pressure. Team Member, Team Builder, Team Leader, bringing people together. Strong oral & written communication, documentation, follow-ups skills. Microsoft platform migration, system security, enterprise directories and cloud. Operation, Incident, Problem, Change and Service level Management, Problem solving, communication, adaptability, collaboration, resource management, time management, organizational, creative, positive outlook. Interests  Human Since - History Development Line.  News & World politics and economics.  Strategic and tactics games.  Technology.