Fenny Otieno

 MISS. FENNY OTIENO Email:- CAREER OBJECTIVE To gain industry experience in Computer science while leveraging knowledge acquired from school to create an impact to the organization. EDUCATIONAL BACKGROUND- Strathmore university Bachelor of science in Informatics and Computer Science Graduated with second class honors (upper division- Bunyore Girls High School Kenya Certificate of Secondary Education (K.C.S.E) Grade: B Mathematics: A, English: B- CERTIFICATIONS AWS Academy Cloud Foundations Backend web development certificate by ShapeAI IPv6 course certification by AFRINIC WORK EXPERIENCE June - Jan 2024 Ingia Tech Software Developer My duties were: Develop and design websites for clients Offer cloud computing solutions to clients Offer maintenance and hosting solutions and advice to clients. Building models to communicate software’s end goal. Testing software at various phases of completion. Feb-May 2023 Unclaimed Financial Assets Authority (UFAA). Information Technology intern Internship. My duties were: Assisting in setting up and operating the IT Helpdesk to provide first level IT Helpdesk services to users. Providing first level hardware diagnosis and co-ordinate the operational aspects of hardware maintenance and servicing of all computer equipment. Installing, maintaining, and upgrading computer equipment, software and peripherals and ensuring all computer software and antivirus applications are up to date. Assisting in implementation of the Microsoft Dynamics Navision ERP and Microsoft SharePoint. Liaising with the ICT team on the management and implementation of ICT projects. Sep-Dec 2022 Safaricom PLC Enterprise Customer Support Engineer Internship. My duties were to: Ensure client service availability within set SLA. Design and implement solutions for client service diagnostics. Customer centric by ensuring company CDI is achieved. Preventive maintenance to prevent/reduce service faults. Jan- March 2020 Cyber Café Part time work I assisted customers with downloads, printing, scanning, attaching and emailing documents. I assisted in troubleshooting hardware, terminals, software and connectivity issues. I assisted in helping customers with the use of computers, applications and internet issues. I assisted in operating various printing machinery in the cybercafe. Jan – March 2019 Africa Hope center Voluntary work (200 hours) -social impact volunteer work I took part in feeding, dressing and keeping the children active within the center. I assisted the staff and caretakers to perform day-to-day tasks such as cleaning and cooking within the center. I helped tutor the school going children and helped them to do their assignments. I assisted in organizing charity events and also contributed to the center. PROJECTS AND RECENT WORKS 1. Smart cane for the blind C++, Arduino August 2019-November 2019 Built a smart cane for the blind with sensors and programmed it with C++ using the Arduino board. I designed the project’s architecture by building well detailed data flow diagrams and use case diagrams. The smart cane was later tested using functional testing and non-functional testing. 2. Websites: https://ghatmedia.com (a music production company website) https://askerodero.com (personal portfolio) https://baotwa.com (construction company website) https://redsquarevillas.com (restaurant website) https://sebmover.com (real estate website) 3. UFAA android application with blockchain technology May 2021-January 2022 Developed an android application and integrated it with blockchain technology to help track unclaimed assets for the organization. For this project I used the iterative and incremental development method, I later on designed the system’s architecture by using use case diagrams, class diagrams and data flow diagrams. I tested the system using unit testing and usability testing to ensure quality of the software. LANGUAGES German (Intermediate) EXTRA CURRICULAR ACTIVITIES Member of Community Outreach Programme -) iLabAfrica student associate (2019) SUITSA (Strathmore University IT Students Association) club member (2019) HOBBIES AND INTERESTS Writing Event organizing Travelling Researching SOFT SKILLS Teamwork Decision making Active listening and empathy Problem solving REFEREES 1. Regina Muriuki Mentor, Strathmore University,-Mobile No: - 2. Yvonne Karanja Administrator, School of Computing and Engineering Sciences (SCES), Strathmore University,- 3. Emmanuel Chitta IT supervisor, Unclaimed Financial Assets Authority,-Mobile No: -